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Salesforce Admin Certification Study Guide Questions With Complete Solutions
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Salesforce Admin Certification Study Guide Questions With Complete Solutions
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Salesforce Admin Certification Study Guide Questions WithComplete Solutions
A user receives an error message when attempting to log in to
Salesforce. What is the first step an administrator should take to
troubleshoot the problem? Correct Answer View the user's
login history
Setup>Manage Users>Users>Name of User>Login History
Notes: An administrator should view the Login History related
list on the user record to determine the root cause of the login
issue.
A workflow rule contains an action that sends a task to a role
called Global Sales Managers, which includes multiple users.
When the workflow rule is triggered, to whom will the task be
assigned? Correct Answer the task will be assigned to the
record owner that triggered the workflow
a single task cannot be assigned to multiple users in Salesforce
To assign tasks to multiple users, create multiple tasks as
outcomes of the rule
If a task is assigned to a role that contains multiple users, the
task will be reassigned to the record owner instead
Access to Associated Accounts Correct Answer Owners of
records associated to an account additionally have view access
to the associated account, even when it is owned by another
user. Case owners can also view contacts related to their cases
,Account Teams Correct Answer allow users to grant additional
access to their accounts and related records
Account Teams and Opportunity Teams notes: Correct Answer
The same team role list is used in both account and opportunity
teams
Account teams and Opportunity teams must be enabled before
you can use them.
Account Teams can be managed by Correct Answer Account
owners, account owner's manager, and administrators
Activating an unrecognized omputer Correct Answer the
activation process uses a verification code to confirm a user's
identity, adds a browser cookie, and adds the new IP address to
the trusted list. Verification codes are sent by SMS text to
verified mobile users, and by email to other users.
STEP-BY-STEP
User logs in from unrecognized computer
user prompted to activate computer and clicks button to text or
email verification code
user retrieves verification code from SMS text or email
User submits verification code
User Logs in
Add to Page Layouts Correct Answer On which page layout(s)
will field appear?
Administrator chatter functions Correct Answer 1. give users
access to chatter based on their profile
,2. enable email notifications, allowing chatter posts and
comments to generate emails
3. allow group archiving
4. configure invitations, allowing users to invite non-salesforce
users and people outside your company to join the Chatter
community
5. Enable objects and fields for feed tracking, alerting followers
to any changes made to records they follow
6. Receipt of email notifications is controlled by each user in
their personal setup area
An administrator at AW computing created custom fields on the
Opportunity object for Discount Percentage and Amount after
Discount. The sales team wants these fields to be grouped
together on the opportunity record. How can an administrator
meet this requirement? Correct Answer Create a new section
on the opportunity page layout and add the custom fields to the
section
Note: The page layout controls the fields, sections, related lists,
and buttons that appear when users view or edit a record. An
administrator can create a new section on the opportunity page
layout and add the custom fields to the section.
An administrator at AW Computing incorrectly imported a set
of records into Salesforce. Which tools can the administrator use
to remove the records from Salesforce? Correct Answer Mass
Delete Records or Data Loader
, Notes: An administrator can delete records using data loader or
mass delete records. As a best practice, an administrator should
perform a back up before deleting records.
An administrator created a validation rule to ensure that users do
not change the Close Date of an opportunity to a day in the past.
What happens when a user tries to save an opportunity that has a
Close Date from last month? Correct Answer The error
message defined in the validation rule displays on the record and
the record will not save.
Notes: A validation rule allows you to specify your own
business-specific criteria to prevent users from saving invalid
data in one or more fields. If a user enters an invalid Close Date,
the error message defined in the validation rule displays on the
record and the record will not save.
An administrator is receiving a high volume of calls because
users cannot log in to Salesforce. The administrator checks the
Login History and notices that most users have a status of
Password Lockout. What Password Policy settings can an
administrator change to reduce the number of lockouts? Correct
Answer Maximum invalid number of login attempts
Lockout effective period
Notes: An administrator can change the "Maximum invalid
login attempts" and "lockout effective period" settings to reduce
the number of lockouts. The "Maximum invalid login attempts"
setting is the number of login failures allowed for a user before
they become locked out. The "Lockout effective period" setting
is the duration of the login lockout.
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