Salesforce Administrator Certification Practice Exam 3
Questions With Complete Solutions
A user reports that some (but not all) picklist values for a field
on a custom object sometimes display, and sometimes are
hidden for them. What should you check to figure out why these
picklist values are seemingly appearing and disappearing
randomly? Correct Answer Record Types for the Object and
the Picklists available for editing
All of your users are reporting that they no longer see Closed as
an option for the Status field on the Case object. What is the
cause of this Status designation suddenly disappearing? Correct
Answer Salesforce changed the default setting for Show Closed
Statuses in Case Status Field to False under Support Settings for
the Spring '20 release
How do you deactivate a user in Salesforce? Correct Answer
Uncheck the Active checkbox on their User Detail page
How do you determine if a User's account has been Frozen?
Correct Answer Go to their User Detail page and see if the
Unfreeze button is displayed
How do you make the Create New component display on the
Home Page in the Salesforce Classic interface? Correct Answer
Edit the Home Page Layout and select Create New as a Narrow
Component to Show
If the Organization-Wide Default setting on Accounts is set to
Private, which records will an Account report return? Correct
, Answer Accounts owned by the user and the users below them
in the Role Hierarchy
Independent Software Vendors (ISVs) create applications that
you can install into your own Salesforce organization to further
extend the platform. What is this App Store for Salesforce
called? Correct Answer AppExchange
On which object is a Master-Detail Relationship established?
Correct Answer Detail Object
The Call Center Manager has requested that you add the ability
for Service Reps to manually grant access to Cases to other
Salesforce users. What Security and Access feature would you
use to fulfill this requirement? Correct Answer Manual Sharing
The Company you work for has recently acquired another
company. With this acquisition, your Salesforce instance now
not only needs to support the sales of Products, but you must
also incorporate the sales of Consulting Services. The
Consulting Services opportunities will require different Stages
than those that are on product opportunities. What must be
created in Salesforce to accommodate these changes? (select 2)
Correct Answer 1) New Sales Process
2) New Opportunity Record Type
The Director of Client Services has asked you to update a
Monthly Revenue Report, so that the report is automatically
emailed to a Public Group on the first day of each new Month.
What would you do to accomplish this? Correct Answer Go to
the report and click the Run Report dropdown and select
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