Exam (elaborations)
MB-240 Field Service Exam Practice Questions And Answers With Complete Solutions
- Course
- Institution
MB-240 Field Service Exam Practice Questions And Answers With Complete Solutions
[Show more]
Content preview
MB-240 Field Service Exam Practice Questions AndAnswers With Complete Solutions
A work order was created that included MRI Inspection as the
primary incident. The MRI Inspection contains five tasks that
need to be accomplished. Before the work order is scheduled the
customer asks if the technician can also do a security camera
inspection will on site. A security camera inspection incident is
also added to the work order. The security camera inspection
incident contains three tasks. Based on this information which
statement below is most accurate?
A.)The work order will have 5 Service Tasks associated with it.
B.)The work order will have 3 Service Tasks associated with it.
C.)The work order will have 8 Service Tasks associated with it.
D.)No Tasks will be added to the work order. Only the total time
of all tasks. Correct Answer C.)The work order will have 8
Service Tasks associated with it.
After the work order is created, which Work Order System
Status will be assigned to it?
A.)Open - Unscheduled
B.)Open - Scheduled
C.)Open - In Progress
D.)Open - Completed Correct Answer A.)Open - Unscheduled
As a new start-up field services company, you are looking to
streamline your customer service process to provide the best
customer service experience.
Your company has decided to implement Dynamics Field
Services as the foundation for its customer service management
processes.
,You need to ensure that the cases that the customer service team
creates can be quickly and efficiently converted to work orders
(that will minimize the need to add additional information to the
work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer
service agents will be able to convert a case to a work order?
A. Resources
B. Work Order Types
C. Booking Rules
D. Incident Type Correct Answer D. Incident Type
References:
https://docs.microsoft.com/en-us/dynamics365/customer-
engagement/field-service/configure-incident-types
At which point in the Primary Field Service Flow is a Work
Order assigned to a resource?
A.)Work Order - Generation
B.)Work Order - Scheduling
C.)Work order - Service Delivery
D.)Work Order - Review & Billing Correct Answer B.)Work
Order - Scheduling
Cayó una pregunta de dónde se pone la billing account para que
automáticamente siempre salga el valor correcto en la work
order, sin que se tenga que hacer manual Correct Answer Se
pone en Account en Field Service
Cayó una pregunta de temas de GPS en la parte de movilidad
Correct Answer
,https://docs.microsoft.com/en-us/dynamics365/field-service/geo
fencing
Cayó una pregunta de temas de remoto Correct Answer
https://docs.microsoft.com/en-us/dynamics365/field-service/rem
ote-assist-hololens
Contoso, Ltd has just acquired a new company in order to
increase the services it offers to its customers. Contoso, Ltd.
wants to ensure that it is able to track all of the stages in its
service management workflow, including the services offered by
the new service company.
You need to configure Dynamics 365 CE for Field Services to
ensure that all of the necessary status values are configured
correctly to track your company's unique business process.
Which action must you perform?
A. Edit the existing system status field values.
B. Create the necessary sub-status values.
C. Create the necessary system status values.
D. Create the necessary service task values. Correct Answer B.
Create the necessary sub-status values.
DRAG DROP -
A new member of your company's scheduling department is
learning which scheduling function to use in Dynamics 365 for
Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team
member.
Which scheduling function should be used with each scenario?
To answer, drag the appropriate function to the appropriate
, scenario. Each function may be used once, more than once, or
not at all. You may need to drag the split bar between panes or
scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
DRAG ------------
Schedule Board
Schedule Assistant
Booking Rules
Resource Scheduling Optimization
Facility Scheduling
DROP ------------
1.- View map of resource, organizational units, bookings or
requirements
2.- Filter resources to see select resources actively scheduled
works orders
3.- Filter resources based on requirements of the work order.
Correct Answer 1.- View map of resource, organizational units,
bookings or requirements -- Schedule Board
2.- Filter resources to see select resources actively scheduled
works orders -- Schedule Board
3.- Filter resources based on requirements of the work order. --
Schedule Assistant
4.- Schedule requirements that are part of a group -- Schedule
Assistant
DRAG DROP -
There are certain steps a Field Service Manager must take for
RMA approval, and then for creating an RMA receipt.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Classroom. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $17.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now