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MB-240 Field Service Exam Practice Questions With Complete Solutions
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MB-240 Field Service Exam Practice Questions With Complete Solutions
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MB-240 Field Service Exam Practice Questions WithComplete Solutions
_________ are used to automatically generate recurring work
orders. Correct Answer Service Agreements
A Service Account can have multiple Service Agreements (T/F)
Correct Answer False, only one
A single requirement can be booked multiple times, creating
multiple booking records. (T/F) Correct Answer True, this is
useful when you want to schedule the same requirement to
multiple resources or even to the same resource at different
times.
A work order begins as ______ status and once booked changes
to _____ status and once a technician moves the booking to
travelling it changes it to ______ Correct Answer Unscheduled
____ Scheduled____In progress
A work order was created that included MRI Inspection as the
primary incident. The MRI Inspection contains five tasks that
need to be accomplished. Before the work order is scheduled the
customer asks if the technician can also do a security camera
inspection will on site. A security camera inspection incident is
also added to the work order. The security camera inspection
incident contains three tasks. Based on this information which
statement below is most accurate?
A.)The work order will have 5 Service Tasks associated with it.
B.)The work order will have 3 Service Tasks associated with it.
C.)The work order will have 8 Service Tasks associated with it.
,D.)No Tasks will be added to the work order. Only the total time
of all tasks. Correct Answer C.)The work order will have 8
Service Tasks associated with it.
Account and Work Orders can belong to multiple territories
(T/F) Correct Answer False
After the work order is created, which Work Order System
Status will be assigned to it?
A.)Open - Unscheduled
B.)Open - Scheduled
C.)Open - In Progress
D.)Open - Completed Correct Answer A.)Open - Unscheduled
As a new start-up field services company, you are looking to
streamline your customer service process to provide the best
customer service experience.Your company has decided to
implement Dynamics Field Services as the foundation for its
customer service management processes.You need to ensure that
the cases that the customer service team creates can be quickly
and efficiently converted to work orders (that will minimize the
need to add additional information to the work orders) using the
out-of-the-box capabilities.Which key item do you need to
configure before the customer service agents will be able to
convert a case to a work order? Correct Answer D
At which point in the Primary Field Service Flow is a Work
Order assigned to a resource?
A.)Work Order - Generation
B.)Work Order - Scheduling
C.)Work order - Service Delivery
,D.)Work Order - Review & Billing Correct Answer B.)Work
Order - Scheduling
Before any scheduling can be done in FS, first there has to be
what? Correct Answer Bookable Resources. These represent an
employee, contractor, equipment, facility, or anything that needs
to be scheduled. When creating a bookable resource, you can
add attributes that distinguish them from each other like
location, organizational unit, role, characteristics (skills), and
more.
By default what entities are included OOB for resource
scheduling? Correct Answer When Field Service is installed,
work orders are enabled for resource scheduling, and when
Project Service is installed, projects are enabled. This is made
possible by a solution called Universal Resource Scheduling that
adds scheduling capabilities to entities and makes use of the
schedule board. Any entity (including custom entities) can be
enabled for scheduling; typical examples include cases,
opportunities, and orders.
Can you Geo Code multiple records at one time? Correct
Answer Yes, by selecting the records from a view such as
Accounts and selecting the Geo Code option in the ribbon/menu.
Changing the work order system status to Closed-Posted is only
performed by office workers in the web interface. (T/F) Correct
Answer True. In fact, the out-of-the-box resource security roles
prohibit field technicians from editing the work order system
status field on the Field Service Mobile app.
, OOB the assumption is they will review the completed work
order to make sure data was entered correctly, communicate
with the customer, review survey results, and more depending
on the organization's specific business needs before closing - not
done by tech.
Contoso, Ltd has just acquired a new company in order to
increase the services it offers to its customers. Contoso, Ltd.
wants to ensure that it is able to track all of the stages in its
service management workflow, including the services offered by
the new service company.You need to configure Dynamics 365
CE for Field Services to ensure that all of the necessary status
values are configured correctly to track your company's unique
business process.Which action must you perform?
A. Edit the existing system status field values.
B. Create the necessary sub-status values.
C. Create the necessary system status values.
D. Create the necessary service task values. Correct Answer B
Define Role: Field Service—Administrator Correct Answer
Designed for IT administrators or service managers. This role
has access to all field service entities including work orders,
scheduling, and inventory. Additionally, this role has full create,
read, update, delete (CRUD) abilities on work orders. For
example, a field service administrator can create new work order
types for the organization.
Define Role: Field Service—Dispatcher Correct Answer
Designed for schedulers who are responsible for managing and
assigning a group of work orders to a group of frontline workers.
It is characterized by limited delete (CRUD) abilities for
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