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Field Service Exam Questions With Complete Solutions
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Field Service Exam Questions With Complete Solutions
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Field Service Exam Questions With Complete SolutionsA Client Service Representative (CSR) receives a call from a
customer on Saturday. The CSR determines that the customer is
covered, but the coverage is about to expire.Which two upsell
activities should the CSR consider? (Choose two.)
A. Open a Case and send email with new Service offerings.
B. Open a Case and inform Customer of weekend service
pricing.
C. Open a Case and a renewal Opportunity for the Sales team.
D. Open a Case and create a Work Order for the Dispatch Team.
Correct Answer Correct Answer: AB
A Field Service Technician wants to view a list of parts
consumed during a given time period. The Technician will then
use the data to replenish inventory on the truck.Which three
steps should a Consultant recommend to track the number of
parts consumed? (Choose three.)
A. Build a report to view Products Consumed on Work Order
Line Items.
B. Build a report to view Inventory Transactions.
C. Build a report to view Products Consumed on Work Orders.
D. Build a report using the Service Appointment Inventory
module.
E. Build a report using the Work Order inventory module.
Correct Answer Correct Answer: ABC
A Field Technician from Universal Containers arrived onsite for
an appointment, and unfortunately the customer was not present.
UC wants to ensure they can track these customer no-show
,events for future process improvement.What process should a
Consultant recommend to handle this situation?
A. Set the existing Service Appointment status to Cannot
Complete; Create a new Service Appointment against the same
Work Order for the follow-up trip.
B. Set the existing Service Appointment status to Complete;
Create a new Work Order and Service Appointment for the
follow-up trip.
C. Set the existing Service Appointment status to In Progress;
Create a new Work Order and Service Appointment for the
follow-up trip.
D. Set the existing Service Appointment status to Cannot
Complete; Create a new Work Order Line Item for the follow-up
trip. Correct Answer Answer : A
Dispatchers at Universal Containers want to ensure the Resource
being assigned to a Work Order has the correct training.What
should a Consultant implement to accomplish this requirement?
A. Define Work Types, Define Work Order Status, Set up
Resource Skills
B. Define Skills, Set up Skill Requirements, and Set up
Resource Skills
C. Set up Skill Requirements, Define Work Types, Set up
Routing Rules
D. Set up Service Locations, Set up Location Skills, Define
Work Types Correct Answer Answer : B
Dispatchers at Universal Containers want to ensure the Resource
being assigned to a Work Order has the correct training.What
should a Consultant implement to accomplish this requirement?
,A. Define Work Types, Define Work Order Status, Set up
Resource Skills
B. Define Skills, Set up Skill Requirements, and Set up
Resource Skills
C. Set up Skill Requirements, Define Work Types, Set up
Routing Rules
D. Set up Service Locations, Set up Location Skills, Define
Work Types Correct Answer Correct Answer: B
Each container consists of multiple parts that are tracked by
Asset records. Universal Containers's customers usually wait
until several parts need service before requesting a Technician
come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
ACreate a Work Type and Work Order for each Asset being
serviced.
BoO Create a Work Order and Work Order Line Item for each
Asset being serviced.
CCreate a Work Order for all Assets being serviced and a Work
Order Line Item for each Product Consumed.
DCreate a Work Type to automatically create relevant line items
for each Asset. Correct Answer Answer : B
In the Dispatch Console, when viewing the Map, which three
data elements can be presented to the Dispatcher? (Choose
three)
A. Google Traffic Data
B. Service Appointment Dependencies
C. Resource's Home Base
D. Service Appointments
, E. Resources Travel Speed Correct Answer Correct Answer:
ACD
Northern Trail Outfitters (NTO) asks its clients for feedback on
every service visit. NTO wants to dispatch the appropriate
Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers
AConfigure and add excluded and required resource Work Rules
to scheduling policies.
BConfigure resource preferences on the Account or Work
Order.
CConfigure and add excluded and required resource business
objectives to scheduling policies.
DConfigure customer preferences on the Service Resource
record. Correct Answer Answer : A, B
Northern Trail Outfitters wants to report on its Assets and reflect
their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
AUse the Assets without Products report.
BUse standard reports and reference the Parent Asset and Root
Asset fields.
CCreate custom reports and reference the Parent Asset and Root
Asset fields.
DEnable and customize the View Asset Hierarchy action.
Correct Answer Answer : C
Northern Trail Outfitters wants to report on its Assets and reflect
their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
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