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Advanced Field Service Cert Questions With Complete Solutions
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Advanced Field Service Cert Questions With Complete Solutions
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Advanced Field Service Cert Questions With CompleteSolutions
___ avoids toll-roads (same as SLR). Correct Answer Point-to-
point predictive
"Confirmed" status category Shifts are respected for scheduling;
other statuses are ignored Correct Answer True
"Morning Shuffle" Correct Answer Adjust crew allocations to
respond to
unplanned absences and incoming urgent
jobs.
A count rule uses midnight as the Start of Day even if it's
customized to a different value. Correct Answer True
A resource can have more than one secondary territory. Correct
Answer True
A Resource's secondary STM Operating Hours Time Zone can
be different than their Primary hours Time Zone.
If the Resource's availability in the secondary STM starts before
or ends after the Resource's Primary hours, the system will
revert the Resource's availability to the Primary availability for
the Time Slots in violation. Correct Answer True
Additional FSL mobile app primed objects Correct Answer 1.
All objects referenced by the key objects are primed to a depth
of 3. This priming means that the app primes any objects
,referenced by key objects (level 2), and any objects referenced
by level 2 objects (level 3).
3. For example, if a Service Appointment (SA-0001) references
a custom object JellyBean (JB-0002) and JB-0002 references
another object Account (AC-0003), all three are primed.
Address (Geolocation) can be added to allow calculation of
travel from and to the Resource Absence. "Non Availability"
only. Correct Answer True
Admin Setting: Enable resource crew skill grouping Correct
Answer Scheduling considers collective skills of resources
Advanced maintenance recurrence lets you create schedules for:
Correct Answer 1. Maintenance plans without assets: For
example, for a cleaning service for a building, a general clean
gets performed each workday and an additional sanitization
clean happens every Friday.
2. Maintenance plans with multiple assets requiring the same
maintenance scheduling: For example, an installation has 500
HVACs that have the same monthly, quarterly, and yearly
schedule maintenance.
3. Maintenance plans with most assets requiring the same
maintenance scheduling: For example, most of the treadmills at
a gym only require quarterly maintenance but two older
treadmills require monthly maintenance.
4. Maintenance plans with multiple assets requiring different
maintenance schedules: For example, a service station has
,weekly and monthly maintenance performed on its pumps while
the fuel tanks are subject to quarterly and yearly inspection.
Aerial Routing Correct Answer Computes the shortest distance
between two locations based on a straight line route and travel
speed
● Fast calculation
● Travel speed can be adjusted on a resource level (default - org
wide setting)
All records with ___ and ___ can be shown on the map; a
relevant ___ should be created and added to the map Correct
Answer 1. Longitude
2. Latitude
3. Report
All Service Resources (Members) must be in the same time zone
of the territory.
- Operating Hours on STMs must be in the same Time Zone as
the Service Territory Operating Hours
- Secondary Operating Hours must be in the same time zone as
the primary operating hours Correct Answer
An asset warranty term can be associated with a work order,
work order line item, case, or entitlement to track actions related
to the fulfillment of the warranty term provisions. Correct
Answer True
Apex classes aren't supported in flows. Correct Answer True
, Appointment Booking Exception Correct Answer FSL
scheduling logic does not consider the Appointment Booking
Slots Operating Hours time zone
Appointment Booking slots are shown in the time zone of the
Operating Hours of the Service Territory that's on the Service
Appointment
Appointment Changes and Primed Records Correct Answer
Mobile workers often get new or updated appointments
throughout the day. When their appointment schedules change
mobile workers get a text notification, and any records
associated with the update are automatically primed.
Are multi-day service appointment supported with count rules?
Correct Answer No
Are relevance Groups supported for Extended Match Work
Rules? Correct Answer No
ASAP and Minimize Travel will always compete Correct
Answer True
Asset Downtime Period record Correct Answer - A customer
submits a Case that require
mobile worker on site.
- An Agent then creates a Work Order which is
sent to the Mobile worker, the Work
Order/Case open and close dates can
indicate the down time start and end dates.
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