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Proserve Exam Questions With Complete Solutions
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Proserve Exam Questions With Complete Solutions
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Proserve Exam Questions With Complete SolutionsA customer appears to be under 25 and wants to buy liquor. You
ask to see their identification. The customer shows ID that
appears suspicious. What do you do?
- Ask the customer for a piece of secondary ID to compare with
the primary ID.
- Ask the customer questions about the information on their ID.
Watch their body language and manner when they answer.
- Refuse to let the customer buy or drink liquor, or receive a
liquor delivery.
- All of the above Correct Answer All of the Above
A customer enters your bar. When she speaks to you, you smell
liquor on her breath. You also see that she has a concert
wristband on her arm. Correct Answer Customer has probably
been drinking at another event
A customer enters your premises. You notice that she walks
with difficulty and that her speech is not clear. As you continue
to watch her, you notice that her friends have to help her sit
down in her chair. Can you be sure that this person is definitely
intoxicated? Correct Answer No
A customer has had more than 5 standard drinks in one hour.
Correct Answer Binge Drinking
A customer in your bar bumps into another customer who is
leaving. As he walks to a table, he trips over a chair and falls
, down. This makes him angry and he begins to yell and swear a
lot. Correct Answer Customer may be intoxicated
A customer in your section keeps getting louder and louder. You
have asked him to please keep his voice down. His friends have
also told him to quiet down, but he just tells them to shut up.
When you ask him again to keep his voice down, he stands up,
sways, and swears at you, spilling his drink.
You should treat this customer as though he is intoxicated and
stop serving him (cut off service). Correct Answer True
A customer is not allowed to buy drinks for another customer
who has been cut off. Correct Answer True
A customer leaves their drink on the bar to dance with a friend.
The person in the next seat picks up the customer's drink and
then puts it back on the bar. The person does not seem to be part
of the other customer's group of friends.
What should you do when the customer returns from the dance
floor? Correct Answer Tell the customer what you saw. Offer a
new drink.
A customer orders a round of beer for the house. Correct
Answer Not Binge Drinking
A customer orders two doubles, drinks them quickly and orders
two more right away. Correct Answer Binge Drinking
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