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MSA ONBOARDING POST TEST (VHA ONBOARDING POST TEST1.Providing excellent customer service is one of the VA Core values. In the VA, who are our customers? (Select all that apply) 2024!!$12.99
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MSA ONBOARDING POST TEST (VHA ONBOARDING POST TEST1.Providing excellent customer service is one of the VA Core values. In the VA, who are our customers? (Select all that apply) 2024!!
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MSA ONBOARDING POST TEST (VHA ONBOARDING POST TEST1.Providing excellent customer service is one of the VA Core values. In the VA, who are our customers? (Select all that apply) 2024!!
Term 1 of 38
Veterans can do the following in My HealtheVet? (Select all that apply)
Add information to a personal health journal about over-the-counter medications,
allergies, military health history, medical events, and tests
Record and track personal information and health measurements
Print wallet ID card with the personal information entered into the personal health record
All consults must be completed within 14 days
STAT consults require a PID of today
All contact attempts to schedule should be documented on a consult using the Consult
Toolbox
Getting an appointment on that day
Getting a question answered
Having a nurse visit on that day
Getting a medication refill
Schedulers must enter patient no shows prior to the end of each workday
Schedulers must make at least two contact attempts to reschedule for non-mental health
appointments (using different modalities)
Schedulers must make at least four contact attempts to reschedule for mental health
appointments
,Term 2 of 38
A Veteran has been referred to see a VA specialty care provider; however, a VA appointment
cannot be scheduled within the wait time standard for Community Care. The Veteran chooses to
receive care outside of VA through Community Care. The scheduler should:
Refer the patient to Community Care by forwarding the initial consult to Community Care
Cancel the referral and inform the veteran that they cannot receive care outside of va.
Keep the appointment with the va specialty care provider and disregard the wait time
standard.
Advise the veteran to Seek Care from a non-va provider at their Own Expense.
Term 3 of 38
All of the following are scheduling business rules except:
Providers are not required to document appointment details
All providers must certify that all appointment were scheduled appropriately
Appointments can be scheduled without considering provider availability
Providers can schedule appointments without patient consent
Term 4 of 38
A "Veteran" who is eligible to enroll for VA healthcare benefits is defined as:
A person who was dishonorably discharged from the military.
Someone who has never served in the military but works for the va healthcare system.
Provider enters an rtc order in cprs
A person who served in the active military naval or air service and was discharged or
released under conditions other than dishonorable.
, Term 5 of 38
It is acceptable to schedule a Return to Clinic under the following circumstances:
Rtc appointments are Scheduled Without provider Approval
Provider enters an RTC Order in CPRS
Patients self-schedule rtc appointments
Rtc appointments are scheduled without any medical reason
Term 6 of 38
What is the purpose of form 10-10EZ?
2 days
Premium
Enrollment in health benefits
Provider enters an rtc order in cprs
Term 7 of 38
Select the major causes of workplace stress: (Select all that apply)
CONFLICTING DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
The patient originates the cancellation request
The PID is the date an appointment is deemed clinically appropriate by a VA provider.
All consults must be completed within 14 days
STAT consults require a PID of today
All contact attempts to schedule should be documented on a consult using the Consult
Toolbox
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