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WGU C208 FINAL OA STUDY QUESTIONS WITH ACTUAL ANSWERS!!
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WGU C208 FINAL OA STUDY QUESTIONS WITH ACTUAL ANSWERS!!
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WGU C208 FINAL OASTUDY QUESTIONS
WITH ACTUAL
ANSWERS!!
C208
Evatee 10/9/24 C208
,WGU C208 FINAL OA STUDY QUESTIONS
WITH ACTUAL ANSWERS!!
Which three individuals within an organization could play the role of change
agent Answer - ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader
takes when implementing a change Answer - Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from
1 (earliest stage) to 5 (latest stage) Answer - knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to
these changes
Which type of change model should this person employ? Answer - Descriptive
Which two statements characterize low end disruption Answer - it is an
innovation that is good enough
it evolves over time into a product with more features
, Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers Answer - Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? Answer - a consistent vision of the end result of the change
how should training be viewed during organizational change Answer - as a
worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational
change? Answer - offering positive feedback
Which approach is proven and effective in using reinforcements to sustain
change? Answer - Directing leaders to focus on profit-driven goals, market
share, and employee satisfaction
What is a common cause for the failure of organizational change Answer -
unclear goals
Which role does creative tension play in organizational change according to
Peter Senge? Answer - It drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? Answer - anger
which practice can lead to unconscious resistance to attempts at organizational
change? Answer - tiring staff with unrelated demands
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