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TMP 127 Final Exam Questions And Correct Answers
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TMP 127 Final Exam Questions And Correct AnswersWhat do supervisors think motivate employees - ANSWER job security
good wages
appreciation
What actually motivates employees - ANSWER loyalty and recognition (supervisors
ranked this last)
appreciation
interesting work
What are major concerns of extrinsic incentive bias - ANSWER 1) Over-emphasis on
material rewards, crowding out intrinsic motivation, plus social rewards
2) poor perspective-taking, leading to egocentric and abstract forecasting of employee
reactions
3) incentive systems often result in a weak extrinsic motivation, perverse motivation, or
misalignment with organizational culture
What are organizational remedies to remedy the biases of extrinsic incentives?
ANSWER 1) consultation of employees: it is through direct output from employees that
one can get a glimpse into their motivations and preferences.
2) egalitarian culture: decreasing power gaps between managers and employees may
help in designing better incentives.
3) pilot testing: The incentive system needs to be first tried upon a small sample size
before the final implementation can reveal and remove unforeseen errors
What are the theories of motivation? - ANSWER need theories
rpctntnc thry
py thry
gl stting thry
,cncept of oprant conditioning
2-factr thry - ANSWER you hv to mt hygiene fc tors frst then you cn mov on to the
motivatin fc tors
as hygiene fc tors worsen, dissatisfaction incrzes
hygiene fc tors:
- company policies
- quality of supervision
- relationships with others
- pay rate
- working conditions
- job security
As motivating factors get better, satisfaction improves. What are motivation factors?-
ANSWER accomplishment
career growth
growth
opportunities
recognition
responsibility
Need theories: McClelland's 3 Needs- ANSWER 1) need to achieve
drive to succeed
perform well compared to standards
attain success
2) need for power
to have influence over others
to use to obtain desired objectives
3) need for affiliation
friendship
good human relations
,Equity theory - ANSWER the equity theory is based upon perceptions of fairness. If you
put in the same amount of work, you get the same rewards
Job inputs - ANSWER hours worked
work performance
education
Job outcomes - ANSWER promotions
salary
bonus/recognition
Equity theory: fairness in action - ANSWER fairness of procedures for making decisions
and fairness of treatment
- how the outcomes are decided (not what you get)
- how you are treated
examples:
voice
consistency
respectful treatment
thorough explanations
transparency
Engaged workers =? - ANSWER highly involved/enthusiastic/committed workers
What are psychologically unattached workers - ANSWER put time but not
passion/energy into their work
minimum effort
on the lookout for better employment opportunities
, What do best practices do? - ANSWER increase engagement
Best practices that drive engagement? - ANSWER quality of life
work
people
opportunity
total rewards
company practices
Role of money-ANSWER money is an hygiene factor, ie you need to make enough to not
chronically worry about money
How can one use money?-ANSWER 1) functional:ie, exchange value, money buys other
things that the individual wants
2) subjective: meaning largely subjective, can serve as a psychological symbol such as
status, self worth
3) individual differences: people value the money for different reasons-means to power,
freedom, security, or love-and they vary in tendency to think or worry about money
4) Monetary rewards less motivating: when income goals based on pursuit of power,
narcissism or overcoming self-doubt
5) Monetary rewards more motivating: When income goals based on pursuit of security,
family support, and leisure time
4 factors that impact job satisfaction in increasing order of importance - ANSWER
extrinsic motivation
intrinsic motivation
personality
manager:
Effective feedback - ANSWER telling employees they're doing a great job is not effective
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