Management - correct answer ✔✔Directing individuals to achieve departmental goals efficiently and
effectively
Paramilitary model - correct answer ✔✔formal pattern where the police are organized along military
lines, with emphasis on a legalistic approach
Systems theory - correct answer ✔✔the idea that all parts of a system (organization) are interrelated and
interdependent
Contingency theory - correct answer ✔✔management based on the recognition that many internal and
external factors influence police behavior, and that there is no one best way to run a department
Total Quality Management - correct answer ✔✔a comprehensive approach that emphasizes human
resources and quantitative methods in an attempt at continuous improvement
Centralization - correct answer ✔✔retention of authority and decision making by the top levels of a
police department
Decentralization - correct answer ✔✔Delegation of authority and decision making to lower
organizational levels
Compstat - correct answer ✔✔a process that utilized current crime data to analyze crime patterns on
which to base appropriate responses, also known as an anti-crime program
Organizational commitment - correct answer ✔✔the strength of an individual's identification with and
involvement in a particular organization, characterized by a belief in an organization's goals and values a
willingness to exert effort on the organization's behalf and a desire to remain with the organization
, Police Unions - correct answer ✔✔The International Union of Police Associations is a North American
trade union that represents law enforcement, corrections, and related support personnel. The IUPA was
founded in 1979 and in 2017 represented more than 100,000 law enforcement officers. Since 2005 it is
headquartered in Sarasota, Florida
Public Information Officer - correct answer ✔✔the individual given the responsibility to speak for and
handle media inquiries on behalf of a government agency
Generalists - correct answer ✔✔a police officer who performs a variety of activities, some of which
could be assigned to a specialist
Organizational change - correct answer ✔✔a department's adoption of new ideas or behavior; a term
often associated with community policing
Inertia - correct answer ✔✔A condition of doing things as they have always been done before; its a
strong influence in resisting change in police departments.
Group norms - correct answer ✔✔expected behavior from group members, which can be a powerful
factor in resistance to organizational change
Reform - correct answer ✔✔Specifically implies that something is wrong in an organization that must be
fixed
Balance of Power - correct answer ✔✔The autonomy,authority, power, or status of groups or units
compared with each other within an organization or a community
Quality leadership - correct answer ✔✔A department-wide management philosophy that includes
principles of teamwork for planning and goal setting, data-based problem solving, a customer
orientation, employee input in decisions, policies to support productive employees, encouragement for
risk taking and tolerance for mistakes, and the manager as facilitator rather than commander.
Experimental Police District - correct answer ✔✔A small, decentralized district within the Madison,
Wisconsin, police department, serving as a test facility for new modes of leadership and community
involvement
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