CIW IBA Lesson 7 Unlimited Review Exam Questions with Complete Solutions
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Course
CIW IBA
Institution
CIW IBA
If you have set up Web-based email, you can: - Answer-log on and check your email from any computer that has Internet access.
The commonplace use of email has given rise to the term "snail mail," which is a slang term for what? - Answer-Standard postal service
Which choice best describes the ...
CIW IBA Lesson 7 Unlimited Review
Exam Questions with Complete
Solutions
If you have set up Web-based email, you can: - Answer-log on and check your email
from any computer that has Internet access.
The commonplace use of email has given rise to the term "snail mail," which is a slang
term for what? - Answer-Standard postal service
Which choice best describes the purpose of the Bcc email message component? -
Answer-The Bcc field contains email address(es) of additional message recipient(s) that
do not appear in the message header and are not visible to other recipients.
Why should you use out-of-office messages when you will be away for an extended
period of time? - Answer-To explain why you may not respond to email messages within
a reasonable period of time
What is an email signature? - Answer-Text that appears at the bottom of each message
you send that contains your contact information
Which protocol was developed as an extension of SMTP that allows users to exchange
various types of data files over the Internet? - Answer-Multipurpose Internet Mail
Extensions (MIME)
In order to help with your job tasks, your supervisor has given you a PIM application to
install and use. PIM is an acronym for a type of program that can: - Answer-schedule
appointments and meetings, store contact information, and manage tasks.
Because file attachments may contain malicious code that can be used to damage or
infiltrate systems, your company routinely scans all file attachments in incoming email.
Where does attachment scanning take place? - Answer-At the server, usually just after
the message has been received via SMTP
What does a closed-envelope icon next to an email message header indicate? -
Answer-A message that has not yet been read
Which of the following is an open-source implementation of Pretty Good Privacy (PGP)
that does not use patented algorithms? - Answer-GNU Privacy Guard (GPG)
Why should you create and use an email signature for work-related email messages? -
Answer-An email signature is a reminder to your recipients of your identity and the
identity of your company.
, What is the term for a file that is sent with an email message? - Answer-Attachment
Sadie receives a verbally abusive voicemail from an angry customer who want to
complain about a product, followed by several text messages from the customer asking
why no one has returned his call yet. Sadie is due at a mandatory meeting with the
company's executive managers. Which of the following is her best course of action? -
Answer-She should send a brief text message to the customer requesting that he send
his complaints via email, so that further inappropriate communication will be well
documented.
What is the term for a combination of characters that you read sideways that helps
convey emotion in an email message? - Answer-Emoticon
Cheryl just started using a new email client on her laptop computer. She wants to send
an email message with an attachment, but she does not see a button labeled
"Attachment" on the client interface. What icon is commonly used on email clients to
invoke the Attachment option? - Answer-Paperclip
The signature block for your company email account should normally include: - Answer-
Your name and email address.
Which choice describes the file type(s) that can be attached to an email message? -
Answer-Almost any type of file can be attached to email messages, such as documents,
spreadsheets, presentations or images.
What distinguishes S/MIME from MIME? - Answer-S/MIME supports encryption and the
use of digital certificates, whereas MIME controls the way that messages and
attachments are organized and distinguished from one another.
What part of an email address appears after the @ symbol? - Answer-Domain name
What is the most appropriate way email can be used in the workplace? - Answer-To
share files and to document and track the progress of projects
What is considered the de facto standard communication tool for business? - Answer-
Electronic mail (email)
What part of an email address appears before the @ symbol? - Answer-User name
You are part of a team that has been collaborating on a marketing document. The
document is ready for final approval from the stakeholders. The team leader has sent
the document to the stakeholders as an attachment to an email. You notice that an
important stakeholder was omitted from the recipient list. What should you do to ensure
that the omitted stakeholder receives the document and receives future replies to the
email thread? - Answer-Use the Forward feature, add the omitted stakeholder's email
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