Exam (elaborations)
URAC ACCREDITATION QUIZ 2024
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URAC ACCREDITATION QUIZ 2024
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URAC ACCREDITATION QUIZ 2024How do you (or the organization) provide oversight to ensure the company is compliant
with applicable laws and regulations? - Answers-1) Review the policies and procedures
to confirm that we are accurately following the standard regulations.
2)The Compliance team conducts internal audits and reviews all POPs for regulatory
compliance and accuracy.
If you participate in multiple states, how are staff trained to resolve variations in processes
that impact their job functions? - Answers-1) We design our processes to be compliant
with the strictest regulations. Resource documents, reminders on work tasks, flags/alerts
in PharmacyOS, and state-specific guides, e.g., controlled substances, are available for
all staff.
How does the organization continue business operations during a disaster? - Answers-1)
Our policies and procedures describe these protocols and have a business continuity
management (BCM) document that addresses disasters across all sites.
2) Tabletop tests are done annually
We can redirect shipments and shift tasks, as needed, to other facilities
3) Generators are available for power outages at our large sites
4) Our PICs work with Boards of Pharmacy to allow for remote work, where allowed.
If an emergency occurred at your location, how would customers continue to be serviced?
- Answers-1) We are able to transfer customers between facilities to fulfill their shipments
or we can transfer their prescription to a different pharmacy of their choice.
Who is responsible for verifying new licenses? How do you verify a license upon hire? -
Answers-1) Our Compliance team completes a primary source verification (PSV) through
the Board of Pharmacy, looking for active licenses in good standing.
How often are PSVs completed? - Answers-1) Upon hire, monthly on all employees, and
upon potential license expiration.
How is your staff trained on URAC standards? - Answers-1) Hickory lessons, in-person
training, and follow-up training if standards change.
How are staff trained on conflict of interest (COI)? - Answers-1) COI is presented in
multiple ways, including:
a)HIPAA training
b)Fraud, waste, and abuse (FWA) training
c)Amazon's ethics training, which also discusses ethical dilemmas
d)And all employees sign a non-disclosure agreement (NDA) upon hire.
How are staff trained on confidentiality? - Answers-1) Confidentiality is addressed when:
a) sign NDA upon hire.
b) All employees complete HIPAA training upon hire and annually thereafter.
, How do you prevent security breaches? - Answers-1) External security monitors the
facilities 24/7
2) Areas with HIPAA are limited to only approved employees
3) Contract with Shred-it for secure paper documentation destruction
4) Two-factor authentication to log into secure networks
Have you had a PHI breach? - Answers-1) Yes
2) Compliance notifies the affected customer(s), in writing, within 60 days and reports the
incident to the Department of Health and Human Services (DHHS).
How often do you conduct security risk assessments? (physical and digital) - Answers-1)
Quarterly by PillPack's IT department and the loss prevention and security teams
2) Infosec completes all Amazon audits company-wide
How does the organization service customers if their location is impacted where the
company does not have a physical facility, e.g., California wildfires? - Answers-1) Our
Shipment Success team monitors Quantum View for carrier alerts, anticipates any resu lts
of disasters and loss, and receives weather alerts from Amazon.
2) If shipments will be delayed, they coordinate with Customer Care and Fulfillment to
transfer the customer's medications to another PillPack facility or another pharmacy of
the customer's choice.
How often is your business continuity plan (BCP) tested? - Answers-1) Tabletop tests are
conducted annually to simulate emergency situations and determine protocols for natural
and/or human-made disasters.
Are technicians required to be licensed and certified in your state? - Answers-Arizona:
Technicians are allowed to operate under a temporary license, up to three years, and
must pass the certification exam to obtain a state-approved technician license.
What clinical support tools do you provide staff? - Answers-1)Resources available
include:
a) Clinical Resource Folder
b) Clinical practice guidelines
c) Links to Clinical Pharmacology
3) Senior Clinician is also available to answer questions
4) Resource pharmacists are available to support Front End teams and the Clinical
Customer Care pharmacists are available to support non -clinical Customer Service staff.
What is your policy if a staff member has a change in licensure, i.e., suspension, revoked,
etc? - Answers-1) They are no longer allowed to work in the pharmacy until further review
is conducted.
2) The agent must notify HR and their PIC immediately and, depending on the type of
issue, they may be reassigned to other tasks
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