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2024 INTRO TO HEALTH ADMIN EXAM WITH CORRECT ANSWERS
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2024 INTRO TO HEALTH ADMINEXAM WITH CORRECT ANSWERS
Compared to the average of all jobs, the number of jobs in health services
management is expected to grow _________ between 2016 and 2026.
-more than the average
-the same as the average
-less than the average
-not at all - CORRECT-ANSWERSmore than the average
A health difference that is closely linked with social, economic, or
environmental disadvantage is a ____________.
-determinant of health
-health outcome
-health disparity
-None of the above - CORRECT-ANSWERShealth disparity
The Code of Ethics of the American College of Healthcare Executives
provides standards of ethical behavior for healthcare managers in their
professional relationships with their ____________________.
-organization, colleagues, people served, and community
-patients and others in the external environment
-management team and employees
-internal stakeholders - CORRECT-ANSWERSorganization, colleagues, people
served, and community
True or false: An ethical dilemma is a situation such that, no matter what is
decided, someone will suffer.
-True
-False - CORRECT-ANSWERSTrue
Which of the following sources affects the ethics of an organization?
-The people in the organization
-The organization itself
-The organization's external environment
,-All of the above - CORRECT-ANSWERSAll of the above
True or false: Culture is viewed as the "soft side" of management and thus
not very important.
-True
-False - CORRECT-ANSWERSFalse
A situation in which a person's self-interest interferes with that person's
obligation to another person, organization, profession, or purpose is known
as _______________.
-moral distress
-social responsibility
-a conflict of interest
-the ethical climate - CORRECT-ANSWERSa conflict of interest
The set of values, norms, guiding beliefs, and understandings that is shared
by members of an organization and taught to new members is known as
__________.
-vision
-ethics
-culture
-mission - CORRECT-ANSWERSculture
An ethics advisory committee in a healthcare organization should
________________.
-ensure that ethical problems do not occur
-set up anonymous hotlines for employees to report ethics violations
-help employees, physicians, and others regarding ethical dilemmas
-discipline people who behave unethically - CORRECT-ANSWERShelp
employees, physicians, and others regarding ethical dilemmas
Which of the following statements regarding organizational culture is not
correct?
-Culture is shared and learned.
-Culture changes quickly.
-Culture can't really be seen, so people interpret culture by observing what
can be seen.
-Culture helps people figure out what really matters. - CORRECT-
ANSWERSCulture changes quickly.
,The ethical principle that emphasizes doing good and promoting the welfare
of others is ____________.
-beneficence
-nonmaleficence
-justice
-autonomy - CORRECT-ANSWERSbeneficence
When espoused values differ from observed values, employees will pay more
attention to and follow the observed values.
-True
-False - CORRECT-ANSWERSTrue
Which of the following is not one of the characteristics found in high
reliability organizations?
-Preoccupation with failure
-Deference to authority
-Reluctance to simplify
-Sensitivity to operations - CORRECT-ANSWERSDeference to authority
Managers use a ____________ to show performance data trends, such as
trends for customers' tweets.
-tabular report
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSline graph (also
called a run chart)
The targets managers use to measure performance should be based on
which of the following?
-External factors and internal factors
-Internal factors and stakeholders
-Stakeholders and external factors
-All of the above - CORRECT-ANSWERSAll of the above
True or false: In order to control performance, managers should first
measure performance.
-True
-False - CORRECT-ANSWERSFalse
, Managers use a _____________ to show how all performance data are divided
into data categories—for example, how all patient complaints are divided
into five categories of complaints.
-control chart
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSpie chart
Balanced scorecards present a balanced view of an organization and
typically include which of the following measures?
-Customer service and internal business processes
-Internal business processes and competitive advantage
-Competitive advantage and customer service
-All of the above - CORRECT-ANSWERSCustomer service and internal
business processes
The three dimensions of performance developed by Donabedian are
________________.
-systems, procedures, and outputs
-primary, secondary, and tertiary
-structure, process, and outcome
-implementation, review, and reimplementation - CORRECT-
ANSWERSstructure, process, and outcome
Managers use a _____________ to show and compare performance data, such
as performance data for multiple patient care units.
-control chart
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSbar graph (also
called a bar chart)
True or false: Problems related to the quality of healthcare are mostly due to
individual mistakes by employees rather than organizational systems and
management.
-True
-False - CORRECT-ANSWERSFalse
Managers use a ______________ to show actual performance data and trends,
such as rejected claims, compared to performance standards, including the
range of normal performance.
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