silence - Answer✔✔--patient leads and reactions obtained from interviewer
-directed attentiveness
reflection - Answer✔✔--patient leads and reactions obtained from interviewer
-echoes to help express meaning
empathy - Answer✔✔--patient leads and reaction obtained from interviewer
-names a feeling and allows its expansion
clarification - Answer✔✔--patient leads and reaction obtained from interviewer
-asking for confirmation
confrontation - Answer✔✔--interviewer leads and expression of own thoughts based on obtained
information
-clarifying inconsistent information
interpretation - Answer✔✔--interviewer leads and expression of own thoughts based on obtained
information
-makes association to identify cause or conclusion
explanation - Answer✔✔--interviewer leads and expression of own thoughts based on obtained
information
-informing person by sharing factual and objective information
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