Exam (elaborations)
SPMA 1P94 - EXAM Questions and Answers
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SPMA 1P94 - EXAM Questions and Answers
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SPMA 1P94 - EXAMPAIBOC - Answer -purpose, audience, information, benefits, objections, context
fundamental skills - Answer -communication, managing information, using numbers, think and solve
problems
personal management skills - Answer -positive attitude and behaviors, be responsible, be adaptable,
learn continuously, work safely
teamwork skills - Answer -work with others, participate in projects and tasks
effective messages are (5 c's) - Answer -clear, concise, comprehensive, complete, correct
advantages of writing - Answer -present specific details of law, policy, procedures and provide more
complex data
disadvantages of writing - Answer -more time consuming
advantages of oral communication - Answer -answer questions/resolve conflict, provoke immediate
reaction or response, convey more attention on specific points, modify conversation when not going as
planned
, disadvantages of oral communication - Answer -wrong impressions, not be able to say what you want
face to face
groupthink - Answer -the tendency for groups to put such high premium on agreement that they directly
or indirectly punish dissent
responding to criticism - Answer -paraphrasing, checking for feelings, checking for inferences, buying
time with limited agreement
linear-active - Answer -one thing at a time, concentrate and have it done in that scheduled time frame
multi-active - Answer -flexible, not interested in schedules or punctuality, considered to have more man-
made appointments
reactive - Answer -introverted and rarely initiating action or discussion
writing process - Answer -planning, drafting/pre-writing/writing, revising, editing, proof-reading
positive messages - Answer -deliver good news, de-emphasize any negative elements
negative messages - Answer -want to deliver bad news in a way the audience understands and accepts
the message
audience benefits - Answer -received when using your services, buying your products, following your
policies or adopting your ideas
primary research - Answer -looking at something new, evaluate and organize primary information
secondary research - Answer -retrieving data that someone else gathered
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