Exam (elaborations)
WGU Technical Communication C948- Task 2 Audience 1 Justification
- Course
- C948 (C948)
- Institution
- Western Governors University
WGU Technical Communication C948- Task 2 Audience 1 Justification
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1Task 2 Audience 1 Justifications
Audience selected: Legal Team
Deliverable format: Email
Section C: In this section, you are going to explain why the content of your Audience 1
written deliverable is relevant to the audience’s role.
Describe how the content of the deliverable addresses what the audience needs to know.
Provide supporting details from the scenario.
The content written in the email to the legal team provides all the information that they are
looking to have to provide legal direction on the matter. It is in a format in which it is easy to
locate specific topics and understand an overview and if needed follow up for additional detail.
The legal team was looking to have information regarding the incident and an understanding
of the financial and reputational impact, in addition a timeline with milestone activities for the
remediation, an understanding of customer communication activities along with where the
failures occurred and how they will be mitigated in the future. Each section was separated
providing a header and additional bulleted detail to further address each topic.
Justify why specific information was included or excluded from the deliverable based on the
audience’s role.
The PowerPoint document provided information that wasn’t necessarily everything that was
appropriate for the legal team. The information that was included (but reorganized and
modified) was the financial and reputational damage details such as the quantity of records
lost, the details regarding monitoring services and associated costs and noting that training will
be required for all employees. The items that were excluded were the details on how the attack
was remediated and the additional descriptions on what the type of attack was and how they
can be protected in general. Rather the email focused more on the exact mitigation strategies
and provided the step-by-step milestone plan to get the project completed to avoid any
additional current or future impact to the business. Furthermore, an overview was provided to
specify how this occurred and what the team would be doing for customer communication
strategies. In total the scope of the PowerPoint was limited to the legal audience by condensing
only required information and including additional details that were left off the original
presentation.
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