Exam (elaborations)
WGU MSITM Capstone C498- Task 2 Capstone
- Course
- C498- MSITM Capstone (C498)
- Institution
- Western Governors University
WGU MSITM Capstone C498- Task 2 Capstone
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MS, Information Technology Management Capstone - C498 1Radeon Homes Office 365 Migration
Western Governors University
, 2
Abstract
As IT Manager for Radeon Homes, I have noticed that the company is experiencing a loss of
productivity, lack of communication efficiency, and lagging customer inquiry response times
because of our outdated collaboration tools. This proposal presents an IT solution, implementing
cloud-based Microsoft Office 365 (O365) to increase our overall productivity and efficiency and
enhance the customer experience. There are currently multiple projects at Radeon. However, this
project will be prioritized as it will help with the speedy completion of other projects. Email will
no longer be required for all communications. Documents and collaborating techniques will all
be funneled via O365 over the next six months. Resources will be allocated by taking one
resource from each of the six current projects to make up a new team of 6, leaving other teams
with five personnel. The project stakeholders include the Chief Technology Officer (CTO), IT
Manager, project management team, employees, and customers. Both senior leadership and the
employees need a more efficient and effective way to collaborate internally and use one vendor
for consolidation purposes. This, in turn, will affect the response time and quality between
Radeon and customers. Overall satisfaction, regardless of the stakeholder, depends on the
implementation of O365. The topics of this proposal will be discussed via needs analysis, cost
analysis, and risk assessment, and a detailed project plan for implementation will be included.
The project will be evaluated in a couple of ways: A project dashboard will consistently be made
available to track all milestones along with Key Performance Indicators (KPIs).
Keywords: Microsoft Office 365, O365, collaboration
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Table of Contents
Abstract............................................................................................................................................2
Needs Analysis...............................................................................................................................10
Problem and Causes.......................................................................................................10
Impact on Each Stakeholder Group...............................................................................12
Solution Alignment........................................................................................................16
Cost Analysis.................................................................................................................................18
Itemized Costs................................................................................................................19
Justification for Costs....................................................................................................22
Risk Assessment............................................................................................................................23
Quantitative and Qualitative Risks................................................................................24
Cost Benefit Analysis....................................................................................................26
Mitigation of Risks........................................................................................................28
Justification of Approach...............................................................................................................30
Project Resource Management Plan..............................................................................................32
Resources.......................................................................................................................32
Justification of Resources..............................................................................................33
Resource Allocation Plan...............................................................................................34
Gaps and Impact on Other Projects...............................................................................35
Project Plan...................................................................................................................................37
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Scope..............................................................................................................................38
Assumptions...................................................................................................................39
Project Phases................................................................................................................39
Timelines........................................................................................................................40
Phase 1 is expected to be completed within two weeks, with a start date of 1/30/25
through 2/7/25 for the project kickoff. This timeline portion is critical, as all expectations will
be discussed. Week 2 begins on 2/7/25, where the first three days are dedicated to assigning
project tasks internally to the Radeon project management team, and the remaining four days,
ending on 2/14/25, to complete the infrastructure inventory of all current legacy hardware,
applications, and software..........................................................................................................41
Phase 2 will begin on 2/14/25 with the setup of the Microsoft Configuration Manager
and the first batch of 150 licenses to be created and migrated. The Microsoft Configuration
Manager will allow for a speedy deployment with minimal downtime. The migration is
expected through the end of week 3, ending on 2/26/2025, during maintenance windows to
ensure that the business is not affected by network lagging or any potential other risks, as
noted in the Risk Register in Table 3. Week 5 will begin on 2/27 and will start
decommissioning the legacy applications, servers, and software. The decommissioning will be
completed in Week 6 once the monitoring is complete.............................................................41
Phase 3 will commence on 3/7/2025, requiring three days’ worth of monitoring of the
O365 platform. The goal is to ensure everything runs as it should and that no non-migrated
documents or areas are missed or incorrectly configured. After-hours adjustments can be made
in the Microsoft Configuration Manager if needed during this timeframe. Integration of
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