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ISDS 351 Final Exam Studyguide Questions And Correct Answers A+ Graded
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ISDS 351 Final Exam Studyguide Questions AndCorrect Answers A+ Graded
1. _____ utilizes computer software for creation, analysis, and alteration of the design of
a component or product.
a. Computer-aided engineering
b. Computer-aided evaluation
c. Computer-aided design
d. Computer-aided manufacturing - ANSWER c. Computer-aided design
2. Which of the following statements is correct about an enterprise system?
a. It provides the users with an environment for computing, an operating system, a
runtime environment, and a Web server. b. The solution integrates data, text, voice, and
video into a single offering including instant messaging, calendaring, presence
information, and video conferencing. c. It uses as the core the database of key
operational and planning data shared within authorized users across the organization.
d. It employs a dynamic method of solving different parts of a problem and then
combining the solutions of the sub problems to reach an overall solution. - ANSWER c. It
employs a database of key operational and planning data that can be shared with
authorized users across the organization.
3. Which of the following is a process of supply chain management that selects suppliers
and determines contract prices to deliver the raw material required to manufacture a
product?
a. Advertising
b. Sourcing
c. Marketing
d. Stocktaking - ANSWER b. Sourcing
,4. _____ is a core component of a customer relationship management system that allows
customer service representatives to respond promptly and properly to customer
inquiries and resolve issues in a way that captures and records information about the
exchange.
a. Customer analysis
b. Marketing automation
c. Contact management
d. Customer support - ANSWER d. Customer support
5. Which of the following allows for rapid consolidation of financial data across many
organizational units and countries?
a. A well-implemented enterprise resource planning system
b. A well-designed disaster management system
c. A life cycle management system
d. A risk management system - ANSWER a. A well-implemented enterprise resource
planning system
6. A(n) _____ operates via an integrated database, using one set of data to support all
business functions.
a. enterprise resource system
b. equipment management system
c. customer relationship management system
d. threat detection system
ANSWER a. enterprise resource system
7. A large multinational company operating in the United States and Mexico City reports
$3 billion per year in revenue. _____ enterprise resource planning (ERP) vendors will
target this firm.
a. tier II
b. tier I
, c. tier IV
d. tier III - ANSWER b. tier I
8. Which of the following enterprise resource planning system solutions is most costly to
implement and support?
a. Tier III
b. Tier II
c. Tier I
d. Tier IV - ANSWER c. Tier I
9. The purpose of supply chain management is to
a. Obtain accurate, consistent, detailed, and current financial data at the end of an
accounting period
b. For the introduction of emergency preparedness and response into development
programs for disaster-prone areas
c. Reducing the risk of disasters due to human error, deliberate destruction, or failure
of buildings and equipment
n d. To reduce overall investment in inventory, decrease costs, and improve customer
service - ANSWER d. To reduce overall investment in inventory, decrease costs, and
improve customer service
10. _____, a supply chain process, creates a network of warehouses to hold products,
selects carriers to transport products to customers, and arranges for carrier pickups so
products are delivered to the customer or warehouse in a timely manner.
a. Channeling
b. Retail
c. Logistics
d. Schedule - ANSWER c. Logistics
11. _____ encompasses the planning, execution, and control of all activities involved in
the sourcing and procurement of raw materials, conversion of raw materials to finished
, products, and the warehousing and delivery of finished products to customers.
a. Risk factor management
b. Customer relationship management
c. Supply chain management
d. Operations management
ANSWER c. Supply chain management
12. Which of the following is a major characteristic of a CRM system, which analyzes
customer data to determine how to increase revenue and reduce costs and identify the
firm's "best customers"?
a. Sales management
b. Automation
c. Analysis
d. Contact management
ANSWER c. Analysis
13. Which of the following is a benefit of the hosted software model?
a. The source code has a highly customizable nature
b. The vendor requires more significant management efforts
c. The software of the vendor is free to use
d. The total cost of ownership is reduced - ANSWER d. Total cost of ownership reduced
14. ______ solutions are highly complex enterprise resource planning systems.
a. Tier III
b. Tier I
c. Tier II
d. Tier IV - ANSWER b. Tier I
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