NSHC Final Review Exam Questions Answered Correctly.
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Course
Nurse Coaching
Institution
Nurse Coaching
HC Delivery Trends - Answer telephonic coaching has edged out face-face health coaching.
NSHC's Code of Ethics & Standards of Practice - Answer maintain strict level of privacy and confidentiality, ensures client fully understands terms of coaching relationship, truthfully identify health ...
NSHC Final Review Exam Questions
Answered Correctly.
HC Delivery Trends - Answer telephonic coaching has edged out face-face health coaching.
NSHC's Code of Ethics & Standards of Practice - Answer maintain strict level of privacy and
confidentiality, ensures client fully understands terms of coaching relationship, truthfully identify health
coaching qualifications, non judgemental of client's beliefs, (etc.)
Communication Styles - Answer Direct: talker, expresses opinions, fast speech, impatient
vs
Indirect: Listens, reserved, slow speech, patient
Supporting: shares feelings, informal speech, contact oriented, active facial expressions
vs
Controlling: Limited sharing of feelings, formal speech, non-contact preferred, few facial expressions
RELATER (Supporting/Indirect)
SOCIALIZER (Supporting/Direct)
THINKER (Controlling/Indirect)
DIRECTOR (Controlling/Direct)
Tendencies That Should be Modified & How - Answer RELATER (resistance to see new opportunities,
need to be involved, avoidance of risks)
SOCILIZER (need for approval, tendency to dream, jumping activities)
THINKER (focus on weakness, need for perfection)
DIRECTOR (need to control, low tolerance of other's feelings)
Pitfalls to Avoid - Answer 1. Not finding out what the client already knows
2. Missing cues that suggest the client's underlyinc concern
, 3. Pursuing one's own agenda
4. Ignoring the client's beliefs
5. Not seeking the client's perspective
Cause of a Wandering Mind & How to Avoid - Answer We only use "evaluative" listening in day-to-day
communication. There is too much time for distraction during converstation. Practice "active listening"
by making a conscious effort.
Strategies When Becoming Distracted - Answer 1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
How to Enhance the Telephonic Coaching Experience - Answer 1. Schedule the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
Pros and Cons of Telephonic Coaching - Answer (con) Can't see facial expressions
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