WGU C215 OPERATION MANAGEMENT LATEST
OA EXAM REAL EXAM 250+ QUESTIONS AND
DETAILED ANSWERS|ALREADY GRADED A+
Terms in this set (130)
Provides users with information on services and
Advertising revenue model products and provides an opportunity for suppliers to
advertise
Companies receive a referral fee for directing business
Affiliate revenue model
to an affiliate
Appraisal cost The cost associated with uncovering defects
Automated order entry A method using telephone models to send digital orders
systems to suppliers.
Owning or controlling sources of raw materials and
Backwards integration
components.
Studying other companies business practices for
Benchmarking
comparison.
Inaccurate or distorted demand information created in
Bullwhip effect
the supply chain.
Business to Business Businesses buying and selling to other businesses.
commerce
Business to consumer Businesses selling to individual consumers.
commerce
A chart that identifies potential causes of particular
Cause and effect diagrams
quality problems.
A list of common defects and the number of observed
Checklist
occurrences of each.
, Conformance to how well a product or service meets the targets and
specifications tolerances set by designers.
Continuous improvement A philosophy of never ending improvement.
Charts used to evaluate whether a process is operating
Control charts
within expectations.
Eliminates storage and order picking functions of a
Crossdocking
distribution warehouse.
an integrated effort designed to improve quality
Customer defined quality
performance at every level of the organization.
Japanese award for companies to recognize efforts in
Deming Prize
quality improvement.
Responsible for the movement of material from the
Distribution management
manufacturer to the customer.
Used for short term storage, consolidation, and product
Distribution warehouse
mixing.
the receiving and consolidating of inbound products
Distributor crossdocking
from different vendors into a multi-SKU pallet.
E-commerce Using the internet and web to do business.
Independently owned net marketplaces having catalogs
E-distributors representing thousands of suppliers and designed for
spot purchases.
Companies that connect onlone MRO suppliers to
E-purchasing businesses that pay fees to join the market, usually for
long term contractual purchasing.
Early supplier involment Involvement of critical suppliers in new product design.
(ESI)
Electronic data interchange A form of computer to computer communications that
(EDI) enables sharing business documents.
Electronic requests for An electronic request for a quote on goods and
quotes (eRFQs) services.
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