WGU C215 OPERATION MANAGEMENT LATEST
OA EXAM 2024-2025 REAL EXAM 250+
QUESTIONS AND DETAILED ANSWERS|ALREADY
GRADED A+
Terms in this set (70)
Which definition is used for Fitness for use
quality evaluates how well a
product performs its
intended function?
-Statistical Quality Control
Charts
-Fitness quality for use
-Product design quality
-14 points for quality
improvement
Which total quality 14 points for quality improvement
management (TQM)
process was developed to
stress management's
responsibility for quality?
-Statistical Quality Control
Charts
-Fitness quality for use
-Product design quality
-14 points for quality
improvement
,Which total quality ISO 9000
management (TQM)
process consists of 13
published standards and
guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400
A company manufactures checklist
shoes using a quality
management system. The
company needs to put a
process in place to measure
any defects. The company
would like to measure the
number of defects and
observe the number of
occurrences to isolate the
particular defect.
Which quality tool should
the company use to focus
on correcting this particular
issue?
Which group of keywords Review and recommend product changes, satisfy
or phrases describes the customers needs, open communication
crucial role that marketing
plays in the total quality
management (TQM)
process?
-Baseline for managing
quality process; investment
in preventative costs,
budgeting
-Enhance competition,
understand consumer
preferences, maintain
communication with
operations
-Reward employees;
motivate staff performance;
manage operations planned
changes
-Review and recommend
product changes, satisfy
customer needs; open
communication
, What is the common theme To satisfy customer needs
in total quality management
(TQM) across all functions
in an organization?
-To enhance management
software
-To ensure profit from
product changes
-To satisfy customer needs
-To reward people rather
than teams
Which concept of variation mean
measures the central
tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation
What do assignable causes Equipment was found out of control
of variation indicate?
-Equipment was found to
be out of control
-Human resources found an
operator was at fault
-Out of control signals were
found in the process
-A computer virus was
found in the system
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