BA339 Chapter 1 & 2, Operations and Supply Chain Management: THE CORE, F. Robert Jacobs, Richard B. Chase Questions with Answers
Operations and supply chain management (OSCM) - correct answers>>>The design, operation, and improvement of the systems that create and deliver the firm's prima...
BA339 Chapter 1 & 2, Operations and Supply Chain
Management: THE CORE, F. Robert Jacobs, Richard B.
Chase Questions with Answers
Operations and supply chain management (OSCM) - correct answers>>>The design, operation, and
improvement of the systems that create and deliver the firm's primary products and services.
Process - correct answers>>>Made up of one or more activities that transform inputs into outputs
What are the operations and supply chain processes? - correct answers>>>Planning
Sourcing
Making
Delivering
Returning
Planning - correct answers>>>How anticipated demand will be met with available resources
Processes needed to operate an existing supply chain
Sourcing - correct answers>>>The selection of suppliers that will deliver the goods and services needed
to create the firm's product
Making - correct answers>>>Where the major product is produced or the service provided.
Delivering - correct answers>>>Logistic processes such as selecting carriers, coordinating movement of
goods and information, and collecting payment from customers.
Returning - correct answers>>>Process for receiving worn-out, defective, and excess products back from
customers and support for customers who have problems with delivered products.
, Analytics to support the decisions needed to manage the firm
Operations - correct answers>>>Manufacturing and services processes used to transform resources into
products
Supply Chain - correct answers>>>Processes that move information and material to and from the firm
Involves: Logistics, Warehousing, and Information
Goods - correct answers>>>Tangible
Less interaction with customers
Often homogeneous
Not perishable- can be inventoried
Services - correct answers>>>Intangible
Interaction with customer required
Inherently heterogeneous
Perishable/time dependent
Defined and evaluated as a package of features
What is product/service bundling? - correct answers>>>The practice of building service activities into
products to create additional value for the customer
Example of pure goods - correct answers>>>Food products
Chemicals
Book publishing
Example of core goods - correct answers>>>Appliances
Data storage systems
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