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FICEP 2024 SIXTH EDITION WITH QUESTIONS AND 100% ALL SURE ANSWERS
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JACKLINEFICEP 2024 SIXTH EDITION WITH QUESTIONS AND 100% ALL SURE ANSWERS
Terms in this set (20)
1. Counselors can provide instant relief.
2. Budgeting means denying oneself.
3. Budgeting requires an accounting background.
4. People in financial trouble spend too much.
What are the financial counseling myths? (10) 5. Everyone follows counselors' recommendations.
(CHAPTER 1) 6. The member will be as dedicated to making the plan work as the counselor.
7. If a plan fails, it is the member's fault.
8. If a plan fails, it means the member can never succeed.
9. Counselors can help everyone.
10. Everyone wants to pay off debt.
1. Confidentiality. (How do you achieve it?)
What are the program necessities for counseling 2. Understanding.
credit union employees? (4) (CHAPTER 2) 3. Multiple methods and subjects.
4. Survey employees.
Good listener.
3)
3. Control the interview and other member interactions.
FICEP 2024 SIXTH EDITION
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1. Ask perceptive questions.
2. Observe nonverbal clues.
3. Help members assess behaviors and attitudes.
4. Express empathy for members
5. Assist members to identify needs and wants.
6. Explore money management skills.
7. Assemble a complete financial picture.
8. Develop a workable budget
What are the vital counselor skills? (17) (CHAPTER
9. Gain agreement on budget with member.
3)
10. Suggest workable approaches and potential solutions.
11. Motivate members to implement spending plans.
12. Combine optimism, enthusiasm, and realism.
13. Assess progress.
14. Offer confidentiality.
15. Adjust plans as needed.
16. Make referrals when needed.
17. Offer hope.
1. Values: Are one's deeply held principles on standards of behavior, a judgment of what is
important in life.
What are the main points to keep in mind about 2. Attitude: Refers to the way one thinks and the feelings one has about something.
NOT changing Members' values. Describe them. 3. Behaviors: Are one's actions and interactions with others. Attitudes are typically reflected in
(4) (CHAPTER 4) behaviors.
4. Perception: Is a way to understand or interpret something. Provide information that leads a
member to a change in perception.
1. Essential Obligations
What are the decision-making tools? (3)
2. Force-Field Analysis
(CHAPTER 5)
3. Cost-Benefit Analysis
1. Scaling
2. Reframing
What are the decision-making techniques? (6) 3. Using Exceptions
(CHAPTER 5) 4. Future Pacing
5. Quotes and Stories
6. Metaphors
What are the extreme financial approaches? (2) 1. Money Avoidance.
(CHAPTER 6) 2. Money Worship.
1. Paralanguage.
What are the communication principles? (3) 2. selective perception.
(CHAPTER 7)
3. Patterned Responses.
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