QDM Study Questions And Answers With Verified Study Solutions
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QDM Expert
QDM Study Questions And Answers With Verified Study Solutions
The 1-10-100 rule stays that every $1 spent doing things right the first time avoids... ANS - $10 for the correction
- $100 for the failure
Please select all true statements about QDM... ANS - QDM is the way FedEx optimizes its bu...
QDM Study Questions And Answers With Verified
Study Solutions
The 1-10-100 rule stays that every $1 spent doing things right the first time avoids... ANS - $10 for the
correction
- $100 for the failure
Please select all true statements about QDM... ANS - QDM is the way FedEx optimizes its business
processes
- One goal of QDM is to deliver the superior experiences that customer expect
- QDM helps deliver superior business performance by minimizing effort, time, and cost
Select all of the options below that are key principles of QDM... ANS - Customers define quality
- View failures as opportunities
- Optimize business performance
- Measure, measure, measure
- Quality involves teamwork
- Be scientific
The ABLE acronym stands for... ANS Assess, build, launch, evaluate
Please select the methodologies that contribute to QDM... ANS - Lean
- ISO
- Six Sigma
- Baldridge
QDM is a unique philosophy and methodology, based on a belief - embedded in the FedEx culture - that
quality is everyone's job. ANS True
Which of the following are true about how QDM applied to your daily work... ANS - If you see a problem,
fix it
- Take ownership of your work and do it in the best possible way
, QDM applies to every... ANS - Function
- Business unit
- Activity
- FedEx Operating Company
Metrics such as SQI, KPI, or tools such as dashboards or scorecards can help organizational goals... ANS
True
When using the 5 Why's to uncover the root cause of a problem, you should ask the question "Why?"... ANS
As many times as it takes to uncover the root causes
Match the RACI category to the degree of engagement in a project ANS Responsible - does the work
Accountable - responsible for outcomes
Consented - approve project impact
Informed - notified about project impact
This graphic is used in the measure, measure, measure principle of QDM. It is an example of which of the
following? ANS Run Chart
Which of these statements apply to the six QDM principles? ANS - Problems must be embraced as
opportunities for improvement, not as a time to assign blame
- Listening to the VOC requires us to take an "outside in" perspective
- By optimizing performance, you can minimize waste
- Focus your work on those items yielding the greatest improvement
"All of our quality efforts must come from an understanding of what our customers want and expect" is a
statement of which QDM principle? ANS Customers define quality
How does being scientific support our QDM efforts? ANS - Guides you to base decisions on facts and data
- Allows you to create solutions that address real underlying problems
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