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Chick-fil-A Certified Trainer Exam Study Guide (FOH) with Complete Solutions $9.99   Add to cart

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Chick-fil-A Certified Trainer Exam Study Guide (FOH) with Complete Solutions

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Chick-fil-A Certified Trainer Exam Study Guide (FOH) with Complete Solutions Three focus areas for the Create Raving Fans model - Answer-Operational Excellence, 2nd Mile Service, Emotional Connections Marketing Operational Excellence Components - Answer-Taste, Speed, Attentive & Courteous, Clea...

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EmillyCharlotte
EMILLYCHARLOTTE 2024/2025 ACADEMIC YAER ©2024 EMILLYCHARLOTTE. ALL RIGHTS RESERVED
FIRST PUBLISH SEPTEMBER 2024




Chick-fil-A Certified Trainer Exam Study
Guide (FOH) with Complete Solutions

Three focus areas for the Create Raving Fans model - Answer✔✔-Operational Excellence, 2nd Mile

Service, Emotional Connections Marketing


Operational Excellence Components - Answer✔✔-Taste, Speed, Attentive & Courteous, Cleanliness


2nd Mile Service Components - Answer✔✔-Genuine, Proactive, Personal


Emotional Connections Marketing Components - Answer✔✔-Food, People, Cows, Influence


Origin of Second Mile Service - Answer✔✔-Matthew 5:41


Examples of Second Mile Service - Answer✔✔-Deliver meals to the table for high needs guests, Perform

table touch ins, Carry large orders to the car, Go above and beyond


Temperature Danger Zone - Answer✔✔-40 degrees to 140 degrees


When should internal temperatures be checked? - Answer✔✔-Immediately after cooking first batches

each day


What is the process for checking internal temperatures? - Answer✔✔-Check temperature of cooked

chicken at end of a mandatory 90-second monitoring period for each batch (165 degrees)


What kind of oil is used for breaded chicken? - Answer✔✔-refined peanut oil


What kind of oil is used for fries and on the grill? - Answer✔✔-canola oil


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