Chick-fil-A CT Test Questions and Answers |100% Pass
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Course
Chick Fil
Institution
Chick Fil
Chick-fil-A CT Test Questions and
Answers |100% Pass
What is your #1 Priority when you are on the shift? - Answer-The guests
Name our 12 values - Answer-1. attitude
2. coachability
3. grit
4. follow-through
5. humility
6. initiative
7. integrity
8. kindness
9. poise
10. professionalism
...
2. walking large catering orders out to someone's car
What kind of service separates us from our competition?
Describe 2 scenarios where this service would take place. - Answer✔✔-speed of service / hospitality
What is the proper procedure for brewing coffee? - Answer✔✔-1. Place appropriate coffee server
beneath brewer with timer
2. Pour appropriate bag of coffee into single coffee filter on a clean, dry sanitized work surface
3. Place filter with coffee into clean, empty brew cone without filter extending above edge of brew
basket.
4. twist dispensing handle to one side
5. Once ready is indicated on display panel, press button for correct batch size
6. At completion of each brew cycle, discard filter and coffee grounds by sliding out brew cone and
taking to trash can, holding measuring cup underneath to catch drips.
7. prepare to serve coffee
List the 3 types of high needs guests. What do we do for every single one of them? - Answer✔✔-
pregnant, disabled, elderly...
Give 4 examples of the language of hospitality/elevated language - Answer✔✔-1. "my pleasure"
2. "can i refresh your beverage"
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