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HSMT 4202 EXAM 1 WITH COMPLETE SOLUTIONS GRADED A
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HSMT 4202 EXAM 1 WITH COMPLETE SOLUTIONS GRADED A
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HSMT 4202 EXAM 1 WITH COMPLETESOLUTIONS GRADED A+
In the famous quite by W. Edwards Deming, "In God we trust. All others bring ____" -
with ANSWERS:data
The cost of nonconformance can also be called the cost of - with ANSWERS:quality
Hospitals using CQI adopt methods first pioneered by Deming in India - with
ANSWERS:False
The CQI process began in - with ANSWERS:Japan
Involving a patient's preference in a clinical decision is an example of - with
ANSWERS:personalization
who was responsible for the beginning of the quality revolution in America - with
ANSWERS:Deming
As mentioned in the text, Florence nightingale was a pioneer in quality and performance
improvement after she strongly advocated this while tending to injured troops during the
Crimean War - with ANSWERS:hand washing and good hygiene
three publications were released between the years of 1998-2001 that framed all future
discussions of quality healthcare. - with ANSWERS:the urgent need to improve
healthcare quality
the err is human
crossing the quality chasm
key stakeholders in healthcare include - with ANSWERS:providers and patients,
government, payers (commercial insurance and pharmaceutical companies)
(all of these)
professional Silos are common only to healthcare, which is why quality improvement is
such a necessary topic - with ANSWERS:false
what Japanese term translated means continuous improvement - with
ANSWERS:kaizen
which statement would be appropriate for a manager to make someone when using CQI
- with ANSWERS:quality control wants to help improve unit performance
a customer focus emphasizes satisfaction and performance outcomes for who - with
ANSWERS:payers, patients, providers
, optimizing the delivery of healthcare is a major reason for using CQI in the US health
system - with ANSWERS:true
an MRSA infection acquired in a local hospital which could have been avoided will not
be compensated by an insurer as a never event - with ANSWERS:true
a study of intermountain healthcare found that which aspect of the us healthcare system
most impeded the implementation of CQI - with ANSWERS:complexity
the way in which CQI empowers employees can help motivate them to assist in the
process - with ANSWERS:true
The Quadruple Aim includes all of the following (SELECT ALL THAT APPLY): - with
ANSWERS:reducing cost, improving the health of populations, improving work-life of
healthcare workers, improving experience of care
You love animals and serving your community. As a senior in high school, you
volunteered at a local animal shelter to meet your community service hour requirement
for your senior seminar class. This is an example of what? - with ANSWERS:extrinsic
motivation
kotter's 8- stage change model focuses on what? - with ANSWERS:how-to
You invite Dr. Drake to participate in your quality improvement project around ER
customer satisfaction. Dr. Drake has been to an ER physician for 20+ years, he is the
head physician for ER services across the enterprise, ... hates change with a passion.
what type of leader do you expect Dr. Drake to be? - with ANSWERS:opinion leader
an example of intrinsic motivation would be - with ANSWERS:volunteering at a covid
vaccine event to help your community
taking on more responsibility at work because you enjoy a challenge
cleaning because you enjoy a tidy space
what most directly helps make the financial case for using CQI in healthcare - with
ANSWERS:a reasonable return in a reasonable amount of time
according to Deming, ___ is the most important role of a leader - with
ANSWERS:transformation
recent increased use of CQI in US healthcare resulted in part from the ACA - with
ANSWERS:true
According to Deming, no one can put in their best performance unless a person feels -
with ANSWERS:secure
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