,1. What is the primary function of Microsoft Dynamics 365
Customer Insights?
A) Data visualization
B) Customer service automation
C) Customer data platform
D) Sales automation
Answer: C) Customer data platform
2. Which of the following is a core component of Dynamics
365 Customer Insights that enables data unification?
A) Power BI
B) Customer Insights AI
C) Audience insights
D) Power Apps
Answer: C) Audience insights
3. In Dynamics 365 Customer Insights, which feature is
used to create measures and KPIs?
A) Power Query
B) Data Lake
C) Measures studio
D) AI Builder
Answer: C) Measures studio
, 5. Dynamics 365 Customer Insights primarily integrates with
which of the following for enhanced data analysis?
A) Azure Synapse Analytics
B) Microsoft Excel
C) Microsoft Stream
D) Microsoft Teams
Answer: A) Azure Synapse Analytics
6. Which Dynamics 365 Customer Insights feature allows
for the prediction of customer behavior?
A) Segmentation
B) Predictive models
C) Relationship analytics
D) Customer cards
Answer: B) Predictive models
7. What type of data does Dynamics 365 Customer Insights
use to generate insights?
A) Structured data only
B) Unstructured data only
C) Both structured and unstructured data
D) Metadata only
Answer: C) Both structured and unstructured data
8. Which of the following is a benefit of using Dynamics 365
Customer Insights?
A) Reduced IT costs
B) Increased customer lifetime value
C) Simplified regulatory compliance
D) All of the above
Answer: D) All of the above
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