CPXP ACTUAL EXAM 100+ QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED ANSWERS) ALREADY GRADED A+ (NEWEST VERSIONS)
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Course
CPXP
Institution
CPXP
CPXP ACTUAL EXAM 100+ QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED ANSWERS) ALREADY GRADED A+ (NEWEST VERSIONS)
HEART HEAD HEART Model - Answer--Start with a caring message. "I am sorry to see you in pain. "
-Use a head message next, sharing or gathering information. "...
CPXP ACTUAL EXAM 100+ QUESTIONS
AND CORRECT DETAILED ANSWERS
WITH RATIONALES (VERIFIED
ANSWERS) ALREADY GRADED A+
(NEWEST VERSIONS)
Three Rs in a religious diversity - Answer-Religion: What is the patient's religion.
Respect: sacred texts, clothing; Sacramental needs.
Resources: chaplain etc.
Complaint - Answer-Concerns voiced by a patient or patient's representatives about
services, care or treatment that can be resolved quickly by the staff present. Is resolve
with the patient satisfied with the actions taken on his or her behalf.
Patients rights - Answer-Freedom from discrimination, medical information explained,
no names of caregivers, right to refuse treatment, pain management, information about
advanced directive's, accessibility to spiritual counseling, confidentiality, effective
communication, confidential records, dignity, right to complain, access to medical
record, right to information regarding associated agencies for care, except or decline in
research, discharge planning, estimated costs, patient visitation rights.
HCAHPS Frequency Scales - Answer-Always
Usually
Sometimes
Never
HCAHPS 8 Composites of Care - Answer-N-NSG COMM
D-DOC COMM
S-HOSPITAL STAFF RESPONSIVENESS
P-Pain management
M-medication communication
CQ-cleanliness and quietness
D-discharge information
O-overall hospital rating
HEART HEAD HEART Model - Answer--Start with a caring message. "I am sorry to see
you in pain. "
-Use a head message next, sharing or gathering information. " tell me more about the
pain.
-End with an emotional message. "I want to help. "
Ask Tell Ask Model - Answer-Find out what the patient already knows by asking him or
her to tell you.
Provide an explanation to meet the person's needs.
Verify understanding by asking a question (teach-back)
Hard Conversations Model - Answer-State our positive intent, tell the truth fast, listen
and understand, find common ground, identify options and the action plan, express
appreciation.
The Caring Broken Record - Answer-To address repeated resistance, use this method;
state you're clear bottom line message, add lots of caring messages, continually repeat.
For as long as the person resist, keep combining your bottom line message with a
caring statement.
Complaint - Answer-Concerns voiced by a patient or patient's representative about
service, care or treatment that can be resolved quickly by the staff present. A complaint
is resolved with the patient when the patient is satisfied with the action taken on his or
her behalf.
Grievance - Answer-Written or verbal complain by a patient, or patient representative,
about the patient's care. When a verbal complaint by the patient is not resolved at the
time of the complaint by staff present, a written note attached to a patient's survey
survey. An issue of abuse neglect, patient harm or hospital compliance.
Kotter's 8 Stage process for Organizational Transformation - Answer-Establish a sense
of urgency
Create the guiding coalition
Develop a vision and strategy
Communicate the change vision
Empower employees for broad based action
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