Human Resource Management (HRM) - answer✔Consists of all activities involved with
aquiring, developing, and compensating the people who do the company's work
360-degree feedback - answer✔Uses performance feedback gathered from a broad range of
people with whom the employee works rather than from just the employee's manager
Employee assistance programs - answer✔Provide confidential personal problem-solving,
counseling, and support services for employees
Job description - answer✔A list of the basic tasks that make up a job
Job specification - answer✔A list of the qualifications a worker needs to d that job
Promotion - answer✔The advancement of an employee within a company to a position with
more authority and responsibility
Transfer - answer✔The assignment of an employee to another job in the company that, in
general, involves the same level of responsibility and authority as the person's current work
Discharge - answer✔The release of an employee from the company due to inappropriate work
behavior
Layoff - answer✔A temporary or permanent reduction in the number of employees because of a
change in business conditions
Employee turnover - answer✔The rate at which people enter and leave employment in a business
during a year
Method 1 of Calculating the Rate of Employee Turnover - answer✔# of employees who have
terminated employment with the business / average # of employees = % of employee turnover
Method 2 of Calculating the Rate of Employee Turnover - answer✔# of employees hired to
replace employees who have terminated employment with the business / average # of employees
= % of employee turnover
Exit interview - answer✔A formal interview with an employee who is leaving the company to
determine his or her attitudes about the company and suggestions for improvement
Americans with Disabilities Act (ADA) - answer✔Prohibits employments discrimination against
individuals with physical and mental handicaps or chronic illnesses if they are able to perform
the basic functions under the job
Fair Labor Standards Act (FLSA) - answer✔Prescribes standards for wages and overtime pay
Occupational Safety and Health Act (OSHA) - answer✔Regulates safety and health conditions in
most businesses
Social Security - answer✔A social insurance program funded through payroll contributions
Medicare - answer✔Provides supplemental health insurance for retirement-age people as well as
others with specified disabilities
Workers' compensation - answer✔Requires all employers to provide insurance for the death,
injury, or illness of employees that result from their work
Unemployment insurance - answer✔A state-mandated program that provides temporary income
to individuals who have been laid off from their jobs
Family And Medical Leave Act (FMLA) - answer✔Requires that employers covered by the law
must allow an eligible employee up to a total of 12 weeks of leave during a year for new child,
immediate family member's health, or medical leave
Laws that expand employment opportunities - answer✔The Civil Rights Act, Equal Pay Act,
Age Discrimination in Employment Act, Immigration Reform and Control Act, and the
Americans with Disabilities Act
Adverse Impact - answer✔Occurs if women and minorities are not hired at the rate of at least
80% of the best achieving group
Affirmative Action - answer✔Requires employers to take positive steps to ensure employment of
applicants and treatment of employees
Availability Forecast - answer✔Process of determining whether a firm will be able to secure
employees with the necessary skills from within the company
Bargaining Unit - answer✔Group of employees not necessarily union members recognized by an
employer or certified by an administrative agency as appropriate for represemtation
Beachhead demands - answer✔demands that the union does not expect management to meet
when they are first made
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