Exam (elaborations)
HCA101 - QUIZ 4 - QUESTIONING, COMFORTING & CONFRONTING
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HCA101 - QUIZ 4 - QUESTIONING, COMFORTING & CONFRONTING
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HCA101 - QUIZ 4 - QUESTIONING, COMFORTING &CONFRONTING
What are some Important Considerations when Gathering Information? - Answers--
Noting possible responses & emotions of the Person/s providing the Info
-Effect of the Environment
-Sensitive Nature
Why is Interviewing & Questioning to Gather Information Important? - Answers--
Healthcare Professionals gather various types of Info from many sources throughout the
Working Day; is Essential Component of Family/Person-centered care
-Helps develop a Therapeutic Relationship; Take time & Explain Reasons for each
Interview to Demonstrate Respect & Care
-Common Methods for Gathering Info:
Formal & Informal
When are Open Questions used? - Answers--Give Person/s answering control over
interview; allows healthcare professional to listen, observe & learn
-Less threatening; Allows person/s answering the ability to control the info they provide
-Useful when:
A need to explore or elaborate; changing the subject or gathering info
What are Probing Questions? - Answers--Seek more Info about Particular Topic
-Should encourage person/s to provide more detail about info provided; deeper insight
into person/s, their support & needs, often also feelings
What are Clarifying Questions? - Answers--Usually seeks to understand rather than
gather information
-Important in order to achieve mutual understanding & avoid misunderstandings
(Lack of understanding or incomplete meaning may result in limiting assumptions for
possible outcomes of interventions)
What are Questions that "Lead"? - Answers--Questions are direct response from
Listener
-Not Person-centered; Do not allow Person/s control & Usually do not elicit honest
responses
-Such questions do not seek important info; not threatening; verbal recognition of
presence of the Person/s
-Skill of Questioning depends upon another Beneficial Skill - LISTENING
What is Encouraging vs Discouraging? - Answers--Vulnerable & sometimes
Disconnected person/s often share anxieties & negative emotions w/ Healthcare
Professionals
-This knowledge may create difficulties for healthcare professionals to understand
concerns, anxieties & negative emotions of vulnerable individuals
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