management - correct answer ✔✔having the right people in the right place doing the right thing at the
right time in the right way
integrity - correct answer ✔✔being true to who you say you are
efficiency - correct answer ✔✔getting work done with a minimum of effort, waste, or expense
middle managers - correct answer ✔✔responsible for setting objectives consistent with top
management's goals and planning/implementing subunit strategies for achieving these objectives
leader role - correct answer ✔✔interpersonal role managers play when they motivate and encourage
workers to accomplish organizational objectives
soldiering - correct answer ✔✔when workers deliberately slow their pace or restrict their work output
sweethearting - correct answer ✔✔occurs when employees discount or don't ring up merchandise their
family or friends bring to the cash register
visible artifacts - correct answer ✔✔visible signs of an organization's culture, such as office
design/layout, company dress code, company benefits/perks
social repsonsibility - correct answer ✔✔a business's obligation to pursue policies, make decisions, and
take actions that benefit society
groupthink - correct answer ✔✔a barrier to good decisionmaking caused by pressure within a group for
members to agree with each other
, time study - correct answer ✔✔timing how long it takes good workers to complete each part of their
jobs
company mission - correct answer ✔✔company's purpose or reason for existing
planning - correct answer ✔✔choosing a goal and developing a strategy to achieve that goal
effectiveness - correct answer ✔✔accomplishing tasks that help fulfill organizational objectives
first line managers - correct answer ✔✔responsible for training and supervising the performance of
nonmanagerial employees who are directly responsible for producing the company's products or
services
liaison role - correct answer ✔✔interpersonal role managers play when they deal with people outside
their units
environmental complexity - correct answer ✔✔number and intensity of external factors in the
environment that affect organizations
punctuated equilibrium theory - correct answer ✔✔theory that companies go through long periods of
stability (equilibrium) followed by short periods of dynamic, fundamental change (revolutionary period)
and then a new equilibrium
employee shrinkage - correct answer ✔✔employee theft of company merchandise
principle of distributive justice - correct answer ✔✔ethical principle that holds you should never take
any action that harms the least fortunate among us: the poor, uneducated, unemployed
rational decisionmaking - correct answer ✔✔systematic process of defining problems, evaluating
alternatives, and choosing optimal solutions. Limited by maximizing vs satisficing. 6 step process.
magnitude of consequences - correct answer ✔✔total harm or benefit derived from an ethical decision
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