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OBHR 330 Final Exam (Ch. 11, 13, 14, 15, &16) questions with complete solutions
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OBHR 330 Final Exam (Ch. 11, 13, 14, 15, &16) questions with complete solutions
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OBHR 330 Final Exam (Ch. 11, 13, 14, 15,&16)
VO2 max - correct answer ✔✔the measurement of the maximum amount of oxygen that an individual
can utilize during intense, or maximal exercise
resilience - correct answer ✔✔The ability to bounce back from a poor performance, a detrimental
mistake, or an attack is crucial to professional success. (Monica Seles)
Status is derived from one of three sources - correct answer ✔✔1. The power a person wields over
others
2. A person's ability to contribute to a group's goals
3. An individual's personal characteristics
Status and Norms - correct answer ✔✔High status individuals often have more freedom to deviate from
norms
Status Inequality - correct answer ✔✔Perceived inequity creates disequilibrium and can lead to
resentment and corrective behavior
Emotional Intelligence (EQ) - correct answer ✔✔the ability to identify and manage your own emotions,
and the emotions of others
EQ Skills - correct answer ✔✔- Emotional awareness, including the ability to identify your own emotions,
and those of others (empathy)
- The ability to harness emotions and apply them to tasks like thinking and problems solving
- The ability to manage emotions, including the ability to regulate your own emotions, and the ability to
cheer up or calm down another person.
, Coach John Wooden '32 - correct answer ✔✔"We're all absolutely equal in having the opportunity to
make the most of what we have."
"You can't live a perfect day without doing something for someone who will never be able to repay you."
Two Behaviors That All Good Teams Shared - correct answer ✔✔1. Equal air time — Members spoke in
about the same proportion
2. High "Average Social Sensitivity" — Skilled at intuiting how others felt based on their tone of voice,
their expressions, and other nonverbal cues
Psychological Safety - correct answer ✔✔"Shared belief held by members of a team that the team is safe
for interpersonal risk-taking."
"A sense of confidence that the team will not embarrass, reject, or punish someone for speaking up."
"A team climate characterized by interpersonal trust and mutual respect in which people are
comfortable being themselves."
Psychological Safety: What Workers Want - correct answer ✔✔"She wanted to be listened to."
"She wanted her teammates to be sensitive to what she was feeling."
Psychological Safety: What Managers Want from Workers - correct answer ✔✔Willingness to "express
themselves physically, cognitively, and emotionally" and not disengage or "withdraw and defend their
personal selves."
Building Blocks of PS - correct answer ✔✔- Communication and Empathy
- EQ
- (Emotional) Air Time + Empathy = Psychological Safety
- Human bonds matter as much at the workplace as anywhere else
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