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OBHR 330 Exam 1 questions with correct answers graded A+
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OBHR 330 Exam 1 questions with correct answers graded A+
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OBHR 330 Exam 1reasons to work other than money - correct answer ✔✔- life satisfaction
- social networking
- fulfillment/ purpose
organizational behavior (OB) - correct answer ✔✔study of an individual and group dynamics within an
organization setting
three main goals of OB - correct answer ✔✔1. Explain why individuals and groups act the way they do in
organizational settings WHY DO PEOPLE ACT THE WAY THEY DO
2. Predict how individuals and group will behave on the basis of internal and external factors HOW WILL
PEOPLE BEHAVE
3. Provide managers with the tools to draw out best effort from individuals and managers IMPROVE JOB
PERFORMANCE
founding figures of OB - correct answer ✔✔1. Hugo Munsterberg
2. James Cattell
3. Walter Dill Scott
4. Fredrick W. Taylor
5. Lillian Mohler Gillbreath
Hugo Munsterberg - correct answer ✔✔1. Trained by Wilhelm Wundt
2. Interested in the design of work and skills required for jobs
3. Measured abilities tied to performance
4. Considered the father of I/O psychology
"different jobs require different levels of intelligence"
,James Cattell - correct answer ✔✔1. Also trained by Wilhelm Wundt
2. Interested in personality
3. Claimed that people were different - these differences led to different outcomes
4. Measured individual differences and how it tied to performance
career placement
Walter Dill Scott - correct answer ✔✔1. Examined social influence and efficiency
2. Study focused on salespersons and advertising
3. Also helped revise Stanford-Binet test to create mass testing (Army Alpha test)
4. Became first professor in this new field and created a consulting company
social influence/ performance affected by coworkers and clients
Frederick W. Taylor - correct answer ✔✔1. Engineer who believed science could help increase worker
efficiency and performance
2. Used TIME AND MOTION STUDIES to increase efficiency up to 400%
3. Created Principles of Scientific Management to improve efficiency of labor force
four principles of scientific management (Frederick W. Taylor) - correct answer ✔✔1. Find the "one best
way" to perform tasks
2. Carefully match each worker to each task
3. Closely supervise workers, reward and punish
4. Task of management is planning and control
Lillian Mohler Gillbreath - correct answer ✔✔1. Student of Taylor who implemented principles of
scientific management (first I/O PhD)
2. Also studied effects of stress and fatigue on worker efficiency using principles
3. First female I/O psychologist
, Hawthorne effect - correct answer ✔✔significance of novelty and being observed
Hawthorne - Western Electric Studies - correct answer ✔✔studied group of assembly line women and
varied illumination in the room - looking for optimal light for optimal work output
three core areas - correct answer ✔✔1. OB
2. HRM - takes the theories associated with OB and applies them in group settings
3. Strategic management - focus on product choices and industry characteristics that affect profits
two viewpoints in OB - correct answer ✔✔1. internal perspective
2. external perspective
internal perspective - correct answer ✔✔employee behavior based on personal feelings, interactions,
thoughts, and experiences
based on Munsterberg's + Cattell's interest in personality and ability
external perspective - correct answer ✔✔employee behavior affected by external events and
environmental factors
based on Taylor's time + motion studies and Hawthorne studies
organizational mechanisms - correct answer ✔✔1. org. culture
2. org. structure
group mechanisms - correct answer ✔✔1. leadership styles & behaviors
2. leadership power & influence
3. team processes
4. team characteristics
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