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NCOM 1000 MIDTERM WITH COMPLETE SOLUTIONS
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NCOM 1000 MIDTERM WITH COMPLETE SOLUTIONSNCOM 1000 MIDTERM WITH COMPLETE SOLUTIONSNCOM 1000 MIDTERM WITH COMPLETE SOLUTIONSNCOM 1000 MIDTERM WITH COMPLETE SOLUTIONSNCOM 1000 MIDTERM WITH COMPLETE SOLUTIONS 3 steps of direct perception checking - ANSWER-1. SAY WHAT - a clear description of the beha...

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  • September 28, 2024
  • 29
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • NCOM 1000
  • NCOM 1000

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NCOM 1000 MIDTERM WITH

COMPLETE SOLUTIONS


3 steps of direct perception checking - ANSWER-1. SAY WHAT - a clear

description of the behaviour you observed

2. SO WHAT - listen to their perspective and explore gaps; two possible

interpretations of the behaviour

3. NOW WHAT - re-interpret, pose a clarifying question, and build empathy




Mixed model of EI - ANSWER-Daniel Goleman - theory combines abilities with

personality traits. two competencies of mixed EI:

1. personal

2. social




4 styles of communication - ANSWER-aggressive, passive, passive-

aggressive, assertive

,aggressive communication style - ANSWER-more concerned with own needs

than those of others, can be abusive towards others (dominating group

discussions, invading others personal space, interrupting, etc.)




passive aggressive communication style - ANSWER-indirectly aggressive but

can still be abusive, believe their needs are as or more valuable (gossiping,

body language incongruent with verbal, sabotaging or resisting change)




passive communication style - ANSWER-believe their opinions, values, or

needs are not as important as others (apologizing frequently, using

excessive language, discounting one's own opinion, etc.)




assertive communication style - ANSWER-individuals recognize their needs

as well as other's needs are important. most respectful and professional

style. (respecting other's perspectives even when disagreeing, respecting

personal space, respectful language, etc.)




verbal communication - ANSWER-refers to the actual words used when

conveying a message

, nonverbal communication - ANSWER-involves tone, facial expression, stance,

gestures, intonation, and pace - represents 80%-90% of what is being

communicated

small group communication - ANSWER-2 to 15 individuals participating in the

exchange of thoughts, ideas and information




public communication - ANSWER-Communication that occurs at least 12 ft

away, often by presenting in a class or at conferences




what is miscommunication - ANSWER-when the receiver's understanding of

the message differs from what the sender was intending.




linear model of communication - ANSWER-Created by Claude Shannon

* a one-way process - 7 basic elements -

sender ---> encodes ---> message ---> receiver ---> decodes




* Channel - how encoded message is being sent

* Noise - presents opportunity for interference

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