WGU C208 CHANGE MANAGEMENT AND INNOVATION EXAM
NEWEST ACTUAL EXAM WITH COMPLETE QUESTIONS AND
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Which three individuals within an organization could play the role of change
agent - ANSWER-ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader
takes when implementing a change - ANSWER-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from
1 (earliest stage) to 5 (latest stage) - ANSWER-knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to
these changes
Which type of change model should this person employ? - ANSWER-Descriptive
, Which two statements characterize low end disruption - ANSWER-it is an
innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANSWER-Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? - ANSWER-a consistent vision of the end result of the change
how should training be viewed during organizational change - ANSWER-as a
worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational
change? - ANSWER-offering positive feedback
Which approach is proven and effective in using reinforcements to sustain
change? - ANSWER-Directing leaders to focus on profit-driven goals, market
share, and employee satisfaction
What is a common cause for the failure of organizational change - ANSWER-
unclear goals
Which role does creative tension play in organizational change according to
Peter Senge? - ANSWER-It drives people to bring reality in line with their vision
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