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CPHQ Exam Study Guide With Correct Questions And Answers 2024
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CPHQ Exam Study Guide With Correct Questions And Answers 2024
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CPHQ Exam Study Guide With CorrectQuestions And Answers 2024
Which .of .the .following .is .NOT .part .of .the .seven .steps .to .the .Kubler
Ross .Change
Curve .model?
A. .shock
B. .experiment
C. .anger .- .correct .answer.A. .anger
All .styles .are .important .for .different .situations .an .organization .may .find .itself .in .at .any
.given .point .in .time. .Which .of .the .following .leadership .styles .is .best .when
an .organization .is .in .crisis .mode?
A. .autocratic
B. .empowering
C. .transactional
D. .transformational .- .correct .answer.A. .Autocratic
Quality .Assurance .- .correct .answer.Measures .compliance
with .standards
Quality .Control .- .correct .answer.Process .of .ensuring .products
and .services .meet .consumer
expectations
Performance
Improvement .- .correct .answer.Continuously .improve
processes .to .meet
standards
Quality .Defect:
Underuse .- .correct .answer.Failing .to .provide .medically .necessary .care .or .follow .evidence
.based .medical .practice
Quality .Defect: .Overuse .- .correct .answer.Providing .a .drug .or .treatment .without .medical
.justification
,Quality .Defect: .Misuse .- .correct .answer.Medical .errors .in .the .provision .of .care
DEFECT:
Wrong .site .surgery
A.
Underuse
Failing .to .provide .medically .necessary
care .or .follow .evidence .based .medical
practice
B.
Overuse
Providing .a .drug .or .treatment .without
medical .justification
C.
Misuse
Medical .errors .in .the .provision .of .care .- .correct .answer.C. .Misuse
DEFECT: .Use .of .high .tech .imaging .(MRI, .CAT .scan) .when
other .diagnostic .tests .are .sufficient
A.
Underuse
Failing .to .provide .medically .necessary
care .or .follow .evidence .based .medical
practice
B.
Overuse
Providing .a .drug .or .treatment .without
medical .justification
C.
Misuse
Medical .errors .in .the .provision .of .care .- .correct .answer.B. .Overuse
DEFECT: .Less .than .10% .of .recommended .women
receive .annual .mammograms
A.
Underuse
Failing .to .provide .medically .necessary
care .or .follow .evidence .based .medical
practice
B.
Overuse
Providing .a .drug .or .treatment .without
medical .justification
C.
Misuse
Medical .errors .in .the .provision .of .care .- .correct .answer.A. .Underuse
,DEFECT: .Nearly .10,000 .pneumonia .related .deaths .per
year .could .be .prevented .with .the
administration .of .a .vaccine
A.
Underuse
Failing .to .provide .medically .necessary
care .or .follow .evidence .based .medical
practice
B.
Overuse
Providing .a .drug .or .treatment .without
medical .justification
C.
Misuse
Medical .errors .in .the .provision .of .care .- .correct .answer.A. .Underuse
DEFECT: .Administering .the .wrong .drug .to .a .patient .or
resident
A.
Underuse
Failing .to .provide .medically .necessary
care .or .follow .evidence .based .medical
practice
B.
Overuse
Providing .a .drug .or .treatment .without
medical .justification
C.
Misuse
Medical .errors .in .the .provision .of .care .- .correct .answer.C. .Misuse
DEFECT: .Antibiotics .prescribed .for .simple .viral .infection
A.
Underuse
Failing .to .provide .medically .necessary
care .or .follow .evidence .based .medical
practice
B.
Overuse
Providing .a .drug .or .treatment .without
medical .justification
C.
Misuse
Medical .errors .in .the .provision .of .care .- .correct .answer.B.
Overuse
, Vision .- .correct .answer.•Future .goal
•Commitment .to .both .internal .and .external .customer .supplier .relationships
•Short, .sustainable, .patient .centered
Mission .- .correct .answer.•Reflects .current .state
•Describes .in .broad .terms .organization .purpose .and .role .in .the .community
•Based .on .data, .program .analysis .and .input .from .key .stakeholders
•Includes .at .minimum, .commitment .to .quality, .patient .safety, .patient .care .and .need .to
serve .the .community
Goals .- .correct .answer.•Support .vision .and .mission
•Overarching .direction
•Intangible .improve .team .communication; .reduce .falls; .patient .satisfaction, .build .trust
•Developed .for .units, .departments
•Hard .to .measure
Objectives .- .correct .answer.•Specific, .measurable .actions .or .tasks .taken .to .achieve .goals
•Include .at .a .minimum:
o .Measurable
o .Timeline
o .Accountable .party
Data .driven .process .- .correct .answer.External .analysis .of .customer .needs .in .relation .to
.demographics .and .regulations
Analytical .process .- .correct .answer.Internal .services .and .functions
SWOT .analysis .- .correct .answer.Strengths, .weaknesses, .opportunities, .threats
Revisions .- .correct .answer.Mission, .vision, .goals, .core .values
Ground .it .- .correct .answer.o .Priorities
o .Goals
o .Objectives
Safety .- .correct .answer.patient, .family, .staff
Communication .- .correct .answer.clinicians, .non .clinicians
Regulatory .- .correct .answer.ongoing .readiness
Clinical .quality .measures .- .correct .answer.quality .programs
Quality .improvement .- .correct .answer.evidence .based .practice
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