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CPHQ Exam Practice Questions With Correct Answers 2024
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CPHQ Exam Practice Questions With Correct Answers 2024
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CPHQ Exam Practice Questions WithCorrect Answers 2024
The .evolution .of .quality .improvement .in .healthcare .has .shifted .the .primary .focus .from
.performance .of .individuals .to .the .performance .of .the
a. .medical .staff
b. .governing .body
c. .ancillary .departments
d. .organization's .systems .- .correct .answer.d. .organization's .systems
The .best .way .to .evaluate .the .effectiveness .of .performance .improvement .training .is
.through
a. .observed .behavioral .changes
b. .self-assessments
c. .participants' .feedback
d. .post-test .results .- .correct .answer.a. .observed .behavioral .changes
The .primary .objective .of .the .operational .linkage .between .risk .management .and
.quality/performance .improvement .is .to
a. .meet .regulatory .requirements
b. .develop .a .plan .of .action .for .individual .cases
c. .develop .a .comprehensive .plan .to .prevent .future .occurrences
d. .alert .the .hospital .attorney .of .a .potentially .compensable .event .- .correct .answer.c.
.develop .a .comprehensive .plan .to .prevent .future .occurrences
The .primary .reason .to .analyze .customer .satisfaction .surveys .is .to
a. .provide .data .for .the .quality .improvement .program
b. .meet .pay-for-performance .requirements
c. .identify .how .perceptions .relate .to .the .services .provided
d. .assist .with .evaluating .employee .performance .- .correct .answer.c. .identify .how
.perceptions .relate .to .the .services .provided
Which .of .the .following .should .a .Quality .Council .provide .to .best .ensure .success .of
.performance .improvement .teams?
a. .facilitator .and .recorder
b. .empowerment .and .training
c. .indicators .and .a .data .analyst
d. .standards .and .procedures .- .correct .answer.b. .empowerment .and .training
,Which .of .the .following .is .the .most .effective .way .to .integrate .performance .improvement
.concepts .throughout .an .organization?
a. .quarterly .newsletters
b. .monthly .lectures
c. .quality .teams
d. .continuous .monitoring .- .correct .answer.c. .quality .teams
A .critical .difference .between .quality .assurance .(QA) .and .quality .improvement .is .a .shift .in
.focus .from
a. .retrospective .review .to .concurrent .screening
b. .nonclinical .aspects .to .customer .satisfaction
c. .identifying .poor .performers .to .improving .group .performance
d. .QA .coordinators .to .teams .- .correct .answer.c. .identifying .poor .performers .to .improving
.group .performance
A .clinical .pathway .on .the .management .of .hip .fractures .has .been .developed .by .a .multi-
disciplinary .team .and .implemented .in .a .large .teaching .hospital. .After .monitoring .for .6
.months, .the .length .of .stay .continues .to .exceed .the .guidelines. .Which .of .the .following
.should .be .the .next .steps?
a. .evaluate .compliance .with .the .pathway
b. .correlate .the .pathway .with .staffing .levels
c. .re-educate .the .staff .on .the .purpose .of .the .pathway
d. .continue .to .monitor .and .collect .additional .data .- .correct .answer.a. .evaluate .compliance
.with .the .pathway
One .difference .between .continuous .quality .improvement .and .traditional .quality
.assurance .is .that .quality .improvement .always
a. .requires .the .application .of .statistical .process .control
b. .excludes .monitoring .and .evaluation .of .care .provided
c. .focuses .on .systems .or .processes
d. .addresses .potential .problems .- .correct .answer.c. .focuses .on .systems .or .processes
Which .of .the .following .sampling .techniques .selects .participants .based .on .their .availability
.in .a .certain .plan .during .a .specific .time .frame? .
a. .quota
b. .random
c. .volunteer
d. .convenience .- .correct .answer.d. .convenience
The .quality .improvement .director .is .responsible .for .coordination .of .accreditation .survey
.activities. .Responsibilities .will .most .likely .include
a. .facilitating .self-assessments .of .compliance .with .standards, .communicating .new
.requirements .to .pertinent .parties, .and .distributing .the .agenda .for .the .survey
b. .educating .staff .to .all .standards, .writing .the .survey .report, .and .completing .the .survey
.application
, c. .developing .a .protocol .for .a .mock .survey, .conducting .unannounced .surveys, .and
.challenging .the .survey .report
d. .preparing .for .unannounced .surveys, .disseminating .the .survey .report, .and .developing
.new .standards .- .correct .answer.a. .facilitating .self-assessments .of .compliance .with
.standards, .communicating .new .requirements .to .pertinent .parties, .and .distributing .the
.agenda .for .the .survey
Frequency .distribution .can .best .be .displayed .through .use .of
a. .a .histogram
b. .a .flow .chart
c. .a .force .field .analysis
d. .an .interrelationship .diagram .- .correct .answer.a. .a .histogram
An .outpatient .clinic .is .attempting .to .measure .the .quality .of .a .newly .developed .diabetes
.disease .management .program. .To .accomplish .this, .laboratory .results .will .be .measured
.over .time. .The .best .way .to .display .the .data .is .to .use .a .
a. .gantt .chart
b. .control .chart
c. .pareto .chart
d. .flow .chart .- .correct .answer.b. .control .chart
A .valid .data .collection .tool .should .incorporate
a. .a .minimum .of .20 .data .elements
b. .a .reliable .graphic .presentation
c. .the .definition .of .data .elements
d. .allowance .for .variance .of .interpretation .- .correct .answer.c. .the .definition .of .data
.elements
Balanced .scorecards .are .useful .because .the .
a. .focus .on .the .most .significant .strategic .initiative
b. .evaluate .the .pros .and .cons .of .the .governing .body's .priorities
c. .put .strategy .and .vision .at .the .center .of .an .organization's .effort
d. .concentrate .on .the .performance .of .individual .units .- .correct .answer.c. .put .strategy .and
.vision .at .the .center .of .an .organization's .effort
Hospital .administration .is .considering .designating .20 .beds .for .long-term, .chronically .ill
.patients. .Which .of .the .following .information .best .supports .this? .
a. .premature .discharges .over .the .last .6 .months
b. .readmissions .within .30 .days .over .the .last .year
c. .discharge .placement .problems .over .the .last .year
d. .admissions, .discharges, .and .transfers .over .the .last .30 .days .- .correct .answer.c.
.discharge .placement .problems .over .the .last .year
Problem-solving, .cross-functional .understanding, .expanded .areas .of .expertise, .and
.increased .span .of .knowledge .are .examples .of
a. .strategic .alliances
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