Exam (elaborations)
Genesys Cloud CX: Outbound – Questions With Solutions (A+)
- Course
- Institution
Genesys Cloud CX: Outbound – Questions With Solutions (A+)
[Show more]
Content preview
Genesys Cloud CX: Outbound – Questions WithSolutions (A+)
What are the key capabilities of Genesys Cloud CX Outbound? (Select all that
apply.)
- Perform load-based schedule generation.
- Manage, create, and configure campaigns.
- View errors on running campaigns to help troubleshoot.
- Record and score contact center interactions.
- Configure contactable time sets to specify when a call can be made. Right
Ans - Manage, create, and configure campaigns.
View errors on running campaigns to help troubleshoot.
Configure contactable time sets to specify when a call can be made.
Match each Genesys Cloud CX Outbound feature with the appropriate
description.
A
- Wrap-up code
- DNC list
- Attempt controls
- Dialing modes
B
- Determines when and how a campaign places calls.
- A data source of telephone numbers a campaign should not contact while
running.
- Prevents a phone number or contact record from being contacted too often.
- Agents assign these after a call to classify the interactions they handle.
Right Ans - Wrap-up code > Agents assign these after a call to classify the
interactions they handle.
DNC list > A data source of telephone numbers a campaign should not contact
while running.
, Attempt controls > Prevents a phone number or contact record from being
contacted too often.
Dialing modes > Determines when and how a campaign places calls.
Genesys Cloud CX requires records to be uploaded in CSV format.
True
False Right Ans - True
The maximum number of contact lists you can have per organization is 500.
True
False Right Ans - False
(a max of 5M contact lists per org)
Assign a ___________ to update existing information in a contact list when
uploading an updated CSV file.
DNC list
Unique identifier
Call analysis response
Contact list filter Right Ans - Unique identifier
Without a unique identifier column for your contact list, the entire row would
be the primary key.
True
False Right Ans - True
The _____ dialing mode does not require an agent or a script to run a campaign.
Predictive
Progressive
Preview
Agentless Right Ans - Agentless
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Studyhall. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now