Exam (elaborations)
MHA 702 CHAPTER 13-15 QUESTIONS AND ANSWERS
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MHA 702 CHAPTER 13-15 QUESTIONS AND ANSWERS
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Name: Score:45 Multiple choice questions
Term 1 of 45
What is true for problems that certain employees experience in performing as required and in
meeting the minimum standards of a job?
Caused or aggravated by childhood trauma
The fault of a manager for failing to do everything reasonable to help employees
succeed
Caused by employees' mental health issues
A sign of failure by managers
Term 2 of 45
Which statement is true concerning relationships among employees?
Many organizations have rules governing personal relationships among employees on
the job.
Employers can have rules regarding the conduct of employees off of the job.
Employees should be required to disclose the existence of romantic relationships
involving co-workers to their supervisors.
All organizations require employees to disclose the existence of personal or romantic
relationships with individuals employed by direct competitors.
Term 3 of 45
Many organizations allow legal orders to be served to employees at any location in the work-
site.
True
False
,Term 4 of 45
Human Resources should not send an application along with the applicant unless recruitment
is urgent.
True
False
Term 5 of 45
The interviewer should be attempting to judge whether the applicant who is employed
elsewhere is seeking change to obtain something desired or to escape something that is
dissatisfying.
True
False
Term 6 of 45
Which is not true about employee searches?
Organizations should have a published policy governing searches.
Any search policy must be applied evenly and consistently to eliminate any perception
of discrimination.
Senior management employees are exempt from searches.
Employee consent should be requested before a search.
Term 7 of 45
Any employee who appears to be getting close to a level of absenteeism that could result in a
warning should be counseled in an effort to avoid formal disciplinary action.
True
False
Term 8 of 45
It is not valid to try judging whether an applicant would fit with the existing group; rather, the
sole basis for selection should be qualifications.
True
False
,Term 9 of 45
What is true for documentation of most occurrences of disciplinary action?
When grievances, appeals, or complaints about disciplinary action arise, the only
valuable documents in a personnel file are warnings.
Documents may be forwarded to human resources at a manager's convenience as long
as they are supplied when requested in a legal action.
Once an individual's employment is terminated, the only important document that must
be on file is the termination notice.
If the documentation of a supposed action does not appear to exist, the action is
assumed to have never occurred.
Term 10 of 45
In terms of preventing violence in the workplace, which is least necessary for supervisors?
They should treat everyone with respect and consideration.
They should keep all objects that could be used as weapons stored away.
Supervisors should know security procedures, alarms, and warning codes.
Supervisors should be trained how to disarm persons with a weapon.
Term 11 of 45
When providing advice, a manager appearing to be knowledgeable is more important than
actually possessing information.
True
False
Term 12 of 45
Once in a while that which appears to be a performance-related problem can in reality be a
behavior related problem.
True
False
, Term 13 of 45
In interviewing an applicant for an entry-level position, it is important for an interviewer to do
what?
Find out early in the interview whether the applicant has completed high school.
Insist on at least a minimal amount of working experience.
Ask the person whether he or she intends to stay with the organization for the long term.
Obtain a sense of the individual's willingness to learn.
Term 14 of 45
People-related problems and the frustrations accompanying them are a significant part of a
first-line manager's job.
True
False
Term 15 of 45
It is preferable to start an interview with a question such as "Tell me all about yourself" so as to
elicit as much information as possible.
True
False
Term 16 of 45
The Age Discrimination in Employment Act (ADEA) removed most employers' ability to
mandate retirement at a certain specified age.
True
False
Term 17 of 45
In certain specific instances it is legally permissible to ask an applicant if he or she has ever
been arrested.
True
False
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