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JMESI - Communications: Patient Relations and Communication (1 hr.) Questions and Answers
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JMESI - Communications: Patient Relations and Communication (1 hr.)
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JMESI - Communications: PatientRelations and Communication (1 hr.)
Which of the following is a Joint Commission guideline or standard on patient
responsibilities? - answerMeeting financial obligations
How frequently should service rounds be done? - answerWeekly
Which one of the following methods would be best to obtain feedback on the design of a
new program or service? - answerPatient and family advisory councils
What is the first step in resolving a complaint? - answerListening
What would be most appropriate to say if you see a patient looking lost in the hallway? -
answerMay I help you find where you're going?
What is the last step in the standardized format for communication of concerns about
the patient's condition? - answerRecommendation
Which of the following is one of the patient responsibilities listed by the Joint
Commission? - answerProviding information that facilitates their care, treatment and
services
Which of the following is characteristic of effective patient satisfaction data? -
answerComparative
Which of the following is a cultural and linguistically appropriate services (CLAS)
guideline? - answerConduct ongoing assessments of CLAS-related activities
What is the fastest way to identify system, patient flow, and attitude problems on a
clinical unit? - answerWalkthroughs
What does reliability in a patient satisfaction survey refer to? - answerMeasurement of
what was intended
When a patient is first admitted to the unit, what should be done first? - answerGreet the
patient and introduce yourself
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