D072 Unit 5 Emotional Intelligence Actual Exam Questions and CORRECT Answers
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D072 Unit 5 Emotional Intelligence
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D072 Unit 5 Emotional Intelligence
D072 Unit 5 Emotional Intelligence Actual
Exam Questions and CORRECT Answers
Emotional Intelligence (EI) - CORRECT ANSWER- Capacity to be aware of, control,
and express one's emotions and handle interpersonal relationships judiciously and
empathetically.
Greater well-being and more balanced...
D072 Unit 5 Emotional Intelligence Actual
Exam Questions and CORRECT Answers
Emotional Intelligence (EI) - CORRECT ANSWER- ✔✔Capacity to be aware of, control,
and express one's emotions and handle interpersonal relationships judiciously and
empathetically.
Greater well-being and more balanced life.
Intelligence Quotient (IQ) - CORRECT ANSWER- ✔✔a number representing a person's
reasoning ability (measured using problem-solving tests) as compared to the statistical norm
or average for their age, taken as 100.
Intelligence - CORRECT ANSWER- ✔✔Ability to acquire and apply knowledge and skills.
EI enables people to: - CORRECT ANSWER- ✔✔1) Build relationships
2) Relate to others in social situations
3) Lead
4) Negotiate conflict
5) Work as part of a team
4 Elements of EI (building blocks) - CORRECT ANSWER- ✔✔1) Self-awareness -
accurately perceive, assess, exhibit appropriate emotions.
2) Self-management - channel emotions positive way.
3) Social awareness - empathize and understand other's feelings.
4) Relationship management - assist others to manage their emotions; supportive.
Weschler Adult Intelligence Scale (WAIS) - CORRECT ANSWER- ✔✔IQ test for adults,
designed to measure intelligence and cognitive ability in adults and older adolescents.
Emotional Quotient (EQ) - CORRECT ANSWER- ✔✔The level of a person's emotional
intelligence, often as represented by a score in a standardized test
, Difference between IQ and EQ - CORRECT ANSWER- ✔✔EQ - ability to recognize,
understand and manage our own emotions. Recognize, understand and influence emotions of
others.
IQ - number indicating a person's intelligence adjust by mental age.
High EQ better indicator for personal and work success than high IQ.
Top performers have high EQ. Salary and EI are linked.
6 Characteristics of High EI - CORRECT ANSWER- ✔✔1) Observe boundaries
2) Keep promises
3) Having respect
4) Show curiosity
5) Listening
6) Check emotions
High EI likely to be successful in areas of: - CORRECT ANSWER- ✔✔1) Diversity and
inclusion
2) Employee engagement
3) Emerging technology
High EI - Aspects of ETHICAL leaders - CORRECT ANSWER- ✔✔1) Moral identity - see
themselves as ethical, caring people; considerate
2) Courage - take risks and do right thing even when afraid and regardless of consequences
3) Grit - perseverance and passion
Importance of EI in job positions - CORRECT ANSWER- ✔✔Important - salespeople, real-
estate agents, call center reps, counselors. Need to regulate emotions to deal with stressful
situations effectively.
Less important - analytical skills, mechanics, scientists, accountants
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