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Guest Service Professional Tourism Terms Questions and Answers 100% Correct | Latest
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Guest Service Professional Tourism Terms Questions and Answers 100% Correct | Latest
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Guest Service Professional Tourism TermsQuestions and Answers 100% Correct | Latest
2024-2025
Which of the following statements best reflects the attitude needed to provide
outstanding guest service? - ANSWER I always try to see things from the
guest's perspective when providing service
Personalized guest service is best described as: - ANSWER identifying ways to
make a guest's experience unique
When you are assisting a person with a disability, you should: - ANSWER - be
patient.
- stay relaxed
- adapt your behavior to the situation
*click ALL OF THE ABOVE*
Being knowledgeable about your establishment and the surrounding area means:
- ANSWER identifying information that you can use when guests have
questions or need assistance.
Which of the following examples best describes the outcome of providing
personalized guest service? - ANSWER The guest feels special and appreciated
Maria loves to make kids smile. In fact, before becoming an airline crew member
she worked as an elementary school substitute teacher. Which of the following is
the best example of Maria using her passion while delivering outstanding guest
, service? - ANSWER She greets all guests enthusiastically and spends a little
extra time with each child.
Providing extraordinary service for guests with disabilities: - ANSWER is not
really that different from the same great service you provide to all guests.
Injecting personality into your service can make guests feel that they are -
ANSWER dealing with a person who cares about them.
If being passionate about your job means you provide guest service that is special
to you, using your passions to provide authentic guest service suggests you
should: - ANSWER reflect on what inspires you.
Management recently introduced new pet-friendly policies for several of the
guestrooms at your property. Michelle, a frequent guest, has severe allergies and
has called the front desk to complain about pet hair in her
room. Which of the following responses is the best example of going above and
beyond by using guest recovery principles to provide outstanding service in this
situation? - ANSWER Personally apologize for the inconvenience and relocate
the guest to another room quickly.
Guest Recovery is best described as: - ANSWER responding quickly to a service
failure.
Allowing your personality to shine through your service is important because: -
ANSWER guests don't want to talk to someone who sounds stiff and
impersonal.
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