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Exam (elaborations)

Biggby Test Questions and Correct Answers | Latest Update

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  • Biggby barista
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  • Biggby Barista

P of PERC -:- Perception by customers that we respect their time and move them as quickly as possible. E of PERC -:- Every customer leaves the store in a better store than when the customer arrived R of PERC -:- Recognize each customer as an individual C of PERC -:- Consistently prod...

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  • September 19, 2024
  • 12
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Biggby barista
  • Biggby barista
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2024 /2025 | © copyright | This work may not be copied for profit gain Excel!




Biggby Test Questions and Correct Answers |
Latest Update
P of PERC


✓ -:- Perception by customers that we respect their time and move them

as quickly as possible.




E of PERC


✓ -:- Every customer leaves the store in a better store than when the

customer arrived




R of PERC


✓ -:- Recognize each customer as an individual




C of PERC


✓ -:- Consistently produce a high quali ty beverage




To which letter of PERC does this relate? Greet customers within three steps of the door.


✓ -:- P




1 | P a g e | G r a d e A + | 2 0 0 2 5

, 2024 /2025 | © copyright | This work may not be copied for profit gain Excel!
To

which letter of PERC does this relate? Make suggestions to new customers who need help

figuring out what to order.


✓ -:- R




To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch of

foam.


✓ -:- C




To which letter of PERC does this relate? Thank customers for their patience when it gets

busy and the line slows down.


✓ -:- P




To which letter of PERC does this relate? Keep the lobby and restrooms clean by running

laps every fifteen minutes.


✓ -:- E




To which letter of PERC does this relate? Follow up with a customer on a conversation

from the previous visit.


✓ -:- R

2 | P a g e | G r a d e A + | 2 0 0 2 5

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