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GMS 200 exam Questions & answers | A Graded
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GMS 200 exam Questions &answers | A Graded
Hawthrone Effect - ✔✔the tendency of persons singled out for special attention to perform
as expected
Human Relation Movement - ✔✔suggested that managers using good human relations will
achieve productivity
Organizational Behaviour - ✔✔the study of individuals and groups in organizations
Need - ✔✔a physiological or psychological deficiency that a person wants to satisfy
Theory X - ✔✔People hate work
Theory Y - ✔✔people love work
Self-fulfilling Prophecy - ✔✔occurs when a person acts in ways that conform another's expectations
Management Science and Operations Research - ✔✔use quantitative research and
applied mathematics to solve problems
Operations Management - ✔✔the study of how organizations produce goods and services
, System - ✔✔a collection of interrelated parts working together for a purpose
Subsystem - ✔✔a smaller component of a larger system
Open System - ✔✔an open system interacts with its environment and transforms resource
inputs into outputs
Contingency Thinking - ✔✔tries to match management practices with situational demands
Total Quality Management - ✔✔managing with an organization -- wide commitment to continuous
improvement, product quality and customer needs
Continous Improvement - ✔✔involves always searching for new ways to improve work quality
and performance
ISO Certification - ✔✔indicates conformity with a rigorous set of international quality standards
Knowledge Management - ✔✔the process of using intellectual capital for competitive advantage
Learning Organization - ✔✔continuously changes and improves
High - Performance Organization - ✔✔consistently achieves excellence while creating a high
quality work environment
Evidence - Based Management - ✔✔involves making decisions based on hard facts about what
really works
Global Economy - ✔✔resources, markets and competition that are world wide in scope
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