Exam (elaborations)
TEST BANK FOR LEADING AND MANAGING IN NURSING 7TH EDITION BY YODER WISE ( CHAPTERS 1-30) COMPLETE.
TEST BANK FOR LEADING AND MANAGING IN NURSING 7TH EDITION BY YODER WISE ( CHAPTERS 1-30) COMPLETE.
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Chapter c01: cLeading, cManaging, cand cFollowing,Leading cand cManaging cin cNursing c7th cEdition cYoder-Wise cTest
Bank
Yoder-Wise: cLeading cand cManaging cin cNursing, c7th cEdition
MULTIPLE cCHOICE
1. A cnurse cmanager cof ca c20-bed cmedical cunit cfinds cthat c80% cof cthe cpatients
care colder cadults. cShe cis casked cto cassess cand cadapt cthe cunit cto cbetter cmeet
cthe cunique cneeds cof cthe colder cadult cpatient. cUsing ccomplexity cprinciples,
cwhat cwould cbe cthe cbest capproach cto ctake cfor cimplementation cof cthis
cchange?
a. Leverage cthe chierarchical cmanagement cposition cto cget cunit cstaff
cinvolved cin cassessment cand cplanning.
b. Engage cinvolved cstaff cat call clevels cin cthe cdecision-making cprocess.
c. Focus cthe cassessment con cthe cunit cand comit cthe chospital cand ccommunity cenvironment.
d. Hire ca cgeriatric cspecialist cto coversee cand ccontrol cthe cproject.
ANS: cB
Complexity ctheory csuggests cthat csystems cinteract cand cadapt cand cthat cdecision cmaking
coccurs cthroughout cthe csystems, cas copposed cto cbeing cheld cin ca chierarchy. cIn
ccomplexity ctheory, cevery cvoice ccounts, cand ctherefore, call clevels cof cstaff cwould cbe
cinvolved cin cdecision cmaking.
TOP: cAONE ccompetency: cCommunication cand cRelationship-Building
2. A cunit cmanager cof ca c25-bed cmedical/surgical carea creceives ca cphone ccall cfrom
ca cnurse cwho chas ccalled cin csick cfive ctimes cin cthe cpast cmonth. cHe ctells cthe
cmanager cthat che cvery cmuch cwants cto
come cto cwork cwhen cscheduled cbut cmust coften ccare cfor chis cwife, cwho cis cundergoing
for cbreast ccancer. cAccording cto cMaslow‘s cneed chierarchy ctheory, cwhat cwould cbe cthe
ctre
cbest
NURSINGTB.COM catment capproach cto csatisfying cthe cneeds cof cthis cnurse, cother cstaff,
and cpatients?
a. Line cup cagency cnurses cwho ccan cbe ccalled cin cto cwork con cshort cnotice.
b. Place cthe cnurse con cunpaid cleave cfor cthe cremainder cof chis cwife‘s ctreatment.
c. Sympathize cwith cthe cnurse‘s cdilemma cand clet cthe ccharge cnurse cknow cthat cthis
cnurse cmay cbe ccalling cin cfrequently cin cthe cfuture.
d. Work cwith cthe cnurse, cstaffing coffice, cand cother cnurses cto carrange chis cscheduled
cdays coff caround chis cwife‘s ctreatments.
ANS: cD
Placing cthe cnurse con cunpaid cleave cmay cthreaten cthe cnurse‘s ccapacity cto cmeet
cphysiologic cneeds cand cdemotivate cthe cnurse. cUnsatisfactory ccoverage cof cshifts con cshort
cnotice ccould caffect cpatient ccare cand cthreaten cthe cneeds cof cstaff cto cfeel ccompetent.
cArranging cthe cschedule caround cthe cwife‘s cneeds cmeets cthe cneeds cof cthe cstaff cand cof
cpatients cwhile csatisfying cthe cnurse‘s cneed cfor caffiliation.
TOP: cAONE ccompetency: cCommunication cand cRelationship-Building
NURSINGTB.COM
,Leading cand cManaging cin cNursing c7th cEdition cYoder-Wise cTest
Bank Stuvia.com c- cThe cMarketplace cto cBuy cand cSell cyour cStudy cMaterial
3. A cgrievance cbrought cby ca cstaff cnurse cagainst cthe cunit cmanager crequires
cmediation. cAt cthe cfirst cmediation csession, cthe cstaff cnurse crepeatedly ccalls cthe
cunit cmanager‘s cactions cunfair, cand cthe cunit cmanager ccontinues cto creiterate cthe
creasons cfor cthe cactions. cWhat cwould cbe cthe cbest ccourse cof caction cat cthis
ctime?
a. Send cthe ctwo cdisputants caway cto creach ctheir cown cresolution.
b. Involve canother cstaff cnurse cin cthe cdiscussion cfor cclarity cissues.
c. Ask ceach cparty cto cexamine ctheir cown cmotives cand cissues cin cthe cconflict.
d. Continue cto clisten cas cthe cparties crepeat ctheir cthoughts cand cfeelings cabout cthe cconflict.
ANS: cC
For cresolution cof cconflict, cone cshould caddress cthe cinterests cand cinvolvement cof
cparticipants cin cthe cconflict cby cexamining cthe creal cissues cof call cparties.
TOP: cAONE ccompetency: cCommunication cand cRelationship-Building
4. At ca csecond cnegotiation csession, cthe cunit cmanager cand cstaff cnurse care cunable cto
creach ca cresolution. cWhat cis cthe cappropriate cnext cstep?
a. Arrange canother cmeeting cin ca cweek‘s ctime cso cas cto callow ca ccooling-off cperiod.
b. Elevate cthe cnext cnegation csession cto cthe cnext cmanager, cone clevel cabove.
c. Insist cthat cparticipants ccontinue cto ctalk cuntil ca cresolution chas cbeen creached.
d. Back cthe cunit cmanager‘s cactions cand cend cthe cdispute.
ANS: cB
Part cof cleadership cis cunderstanding cconflict cresolution cand cability cto cnegotiate cand
cmanage cfor cresolution cof cissues cand cconcerns. cThis csituation chas cfailed ca csecond
cnegotiation csession, celevation cto ca cmanager cwith cadditional ctraining cto cfacilitate
cconflict cresolution cis cimportant cat cthis cpoint.
TOP: cAONE ccompetency: cCommunication cand cRelationship-Building
5. The cmanager cof ca csurgical carea chas ca cvision cfor cthe cfuture cthat crequires cthe
caddition cof cRN cassistants cor cunlicensed cpersons cto cfeed, cbathe, cand
cambulate cpatients. cThe cRNs con cthe cstaff
have calways cpracticed cin ca cprimary cnursingWhat cwould cbe cthe cbest cinitial cstrategy cfor
cimplementation cof cthis cchange? cNURSINGT-Bdelivery csystem cand care cvery cresistant
cto cthis cidea. c .COM
a. Exploring cthe cvalues cand cfeelings cof cthe cRN cgroup cin crelationship cto cthis cchange
b. Leaving cthe cRNs calone cfor ca ctime cso cthey ccan cthink cabout cthe cchange
cbefore cit cis cimplemented
c. Dropping cthe cidea cand ctrying cfor cthe cchange cin ca cyear cor cso cwhen csome cof cthe
cpresent cRNs chave cretired
d. Hiring cthe cassistants cand callowing cthe cRNs cto csee cwhat cgood cadditions cthey care
ANS: cA
NURSINGTB.COM
, Leading cand cManaging cin cNursing c7th cEdition cYoder-Wise cTest
Bank Influencing cothers crequires cemotional cintelligence cin cdomains csuch cas cempathy, chandling
crelationships, cdeepening cself-awareness cin cself cand cothers, cmotivating cothers, cand
cmanaging cemotions. cMotivating cothers crecognizes cthat cvalues care cpowerful cforces cthat
cinfluence cacceptance cof cchange. cLeaving cthe cRNs calone cfor ca cperiod cof ctime cbefore
cimplementation cdoes cnot cprovide copportunity cto cexplore cdifferent cperspectives cand
cvalues. cAvoiding cdiscussion cuntil cthe cteam cchanges cmay cnot cpromote cadoption cof cthe
cchange cuntil cthere cis copportunity cto cexplore cperspectives cand cvalues crelated cto cthe
cchange. cHiring cof cthe cassistants cdemonstrates clack cof cempathy cfor cthe cperspectives cof
cthe cRN cstaff.
TOP: cAONE ccompetency: cKnowledge cof cthe cHealth cCare cEnvironment
NURSINGTB.COM
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