Exam (elaborations)
CHICK-FIL-A CT TEST
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CHICK-FIL-A CT TEST ...
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CHICK-FIL-A CT TEST 2024-2025What is your #1 Priority when you are on the shift? - ANSWER The guests
Name our 12 values - ANSWER 1. attitude
2. coachability
3. grit
4. follow-through
5. humility
6. initiative
7. integrity
8. kindness
9. poise
10. professionalism
11. team work
12. work ethic
What are examples of the core 4 that happen while taking an order at the front
counter? - ANSWER 2nd mile service.
1. walking orders out to high needs guests.
2. walking large catering orders out to someone's car
What kind of service separates us from our competition?
Describe 2 scenarios where this service would take place. - ANSWER speed of
service / hospitality
What is the proper procedure for brewing coffee? - ANSWER 1. Place
appropriate coffee server beneath brewer with timer
2. Pour appropriate bag of coffee into single coffee filter on a clean, dry
sanitized work surface
3. Place filter with coffee into clean, empty brew cone without filter extending
above edge of brew basket.
4. twist dispensing handle to one side
5. Once ready is indicated on display panel, press button for correct batch size
, 6. At completion of each brew cycle, discard filter and coffee grounds by
sliding out brew cone and taking to trash can, holding measuring cup
underneath to catch drips.
7. prepare to serve coffee
List the 3 types of high needs guests. What do we do for every single one of
them? - ANSWER pregnant, disabled, elderly...
Give 4 examples of the language of hospitality/elevated language - ANSWER 1.
"my pleasure"
2. "can i refresh your beverage"
3. "i can serve the next guest"
4. "how may I serve you?"
If you see a fellow team member make a shake incorrectly or not use proper
language of hospitality, what should you do? - ANSWER Refer back to
pathway and have a coaching session
What products should guests be aware of for each of the following allergens? -
ANSWER 1. peanuts - peanut oil, roasted nuts, granola
2. gluten - all bread and breaded chicken
3. dairy - ice cream, cheese, ranch
4. other nuts - roasted nuts and granola
what is our (Chick-fil-A Wester Center Blvd's) policy on handling a guest's
allergy question? - ANSWER Print out nutrition HUID and let them decide for
themselves
Give 2 examples of a personalized guest experience. - ANSWER 1. remember
their name if they are a regular
2. engaging in conversation while they wait for their order
One of the many things we strive to be is ACCURATE and ____, but never let
the guest feel rushed. - ANSWER fast
what does sos stand for? what is our goal for sos? - ANSWER speed of service/
under 2 minutes
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