APCO FINAL EXAM QUESTIONS/Module
fd fd fd
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fd fd fd fd fd fd fd fd fd fd fd fd fd fd fd
latest verified 100%
fd fd
T/F:fdThefdtermfd"PSAP"fdstandsfdforfdPublicfdSafetyfdAccessfdPoint.fd-fdcorrectfdanswers-False
T/F:fdProfessionalismfdisfddefinedfdbyfdwhofdyoufdare,fdwhatfdyoufddo,fdandfdhowfdothersfdperceivefdyou.fd-
fdcorrectfdanswers-True
T/F:fdEthicsfdinvolvesfdanfdindividual'sfdpersonal,fdprofessional,fdandfdorganizationfdrulesfdoffdconduct.fd-
fdcorrectfdanswers-True
T/F:fdThefdthreefdprimaryfdfieldsfdoffdpublicfdsafetyfdcommunicationsfdarefdlawfdenforcementfdcommunications,f
dfirefdservicefdcommunications,fdandfdemergencyfdmanagementfdcommunications.fd-fdcorrectfdanswers-False
T/F:fdThefdtermfd"vitalfdstatistics"fddefinesfdthefdprimaryfdfunctionsfdorfdtasksfdoffdpublicfdsafetyfdcommunication
sfdsystems.fd-fdcorrectfdanswers-True
T/F:fdComputer-
AidedfdDispatchfd(CAD)fdsystems,fdmaps,fdandfdthefdInternetfdarefdexamplesfdoffdPSAPfdinformationalfdsources.fd
-fdcorrectfdanswers-True
T/F:fdAfdpolicyfdisfdafdguidefdtofdactionfdandfdafdprocedurefdisfdafdguidefdtofdthinking.fd-fdcorrectfdanswers-False
Thefdoperationalfdrelationshipfdbetweenfdtelecommunicators,fdsupervisors,fdandfdmanagersfdisfddefinedfdbyfdt
hefdPSAP's?fd-fdcorrectfdanswers-ChainfdoffdCommand
Thefdvitalfdservicesfdoffdafdpublicfdsafetyfdcommunicationsfdsystemfdarefdtofdprovidefdthefdcommunicationsfdbet
weenfdthefdPSAPfdand?fd-fdcorrectfdanswers-
Thefdpublic,fdagencyfdpersonnel,fdotherfdagencies,fdandfdsupportfdservices
Afdprocessfdforfdsupplyingfdsupplementalfdpersonnel,fdequipment,fdorfdotherfdresourcesfdtofdassistfdotherfdagen
ciesfdinfdtimefdoffdneedfdisfdreferredfdtofdas?fd-fdcorrectfdanswers-MutualfdAid
T/F:fdQualityfdAssurancefdprogramsfdinfdthefdPSAPfdincludefdactionsfdtakenfdtofdensurefdthatfdstandardsfdandfdpro
ceduresfdarefdmetfdandfdfollowed.fd-fdcorrectfdanswers-True
T/F:fdAfdquestionfdthatfdcan'tfdbefdansweredfd"yes"fdorfd"no"fdisfdreferredfdtofdasfdanfdopen-endedfdquestion.fd-
fdcorrectfdanswers-True
T/F:fdBecausefdthefdtelecommunicatorfdcannotfdseefdcallersfdonfdthefdphone,fdnonverbalfdcommunicationfdplay
sfdnofdpartfdinfdhandlingfdpublicfdsafetyfdcallsfdforfdservice.fd-fdcorrectfdanswers-False
T/F:fdRepeatingfdinfdafdshortfddeclarativefdstatementfdthefdemotionsfdorfdfeelingsfdthefdspeakerfdisfdcommunicati
ngfdisfdapplyingfdthefdactivefdlisteningfdtechniquefdoffdparaphrasing.fd-fdcorrectfdanswers-False
, T/F:fdAnfdobservationfdisfdbasedfdonfdassumptionsfdandfdanfdinferencefdisfdbasedfdonfdfacts.fd-fdcorrectfdanswers-
False
T/F:fdAsfdpartfdoffdcustomerfdservice,fdcallersfdexpectfdtofdtalkfdtofdafdprofessional,fdbefdtreatedfdwithfdcourtesy,fda
ndfdspeakfdtofdafdpersonfdthatfdcanfdsolvefdtheirfdproblem.fd-fdcorrectfdanswers-True
Thefdsixfdcomponentsfdoffdthefdcommunicationsfdcyclefdare:fd-fdcorrectfdanswers-
Sender,fdreceiver,fdcontext,fdmessage,fdmedium,fdandfdfeedback.
Demonstratingfdanfdinterestfdandfdunderstandingfdinfdwhatfdisfdbeingfdsaidfdbyfdstayingfdfocused,fdaskingfdquesti
ons,fdandfdlisteningfdforfdthefdmainfdpointfdandfdrationalefdbehindfdwhatfdisfdbeingfdsaidfdisfdthefddefinitionsfdof:fd-
fdcorrectfdanswers-Activefdlistening
Physicallyfdsignalingfdthatfdyoufdarefdlisteningfdisfdapplyingfdthefdlisteningfdtechniquefdof:fd-fdcorrectfdanswers-
Non-verbalfdattending
Thefdaveragefdindividualfdspeaksfdatfdafdratefdoffdapproximatelyfdhowfdmanyfdwordsfdperfdminutefd(WPM)?fd-
fdcorrectfdanswers-150
T/F:fdEmergencyfdcallsfdcanfdonlyfdcomefdinfdonfdemergencyfdlines.fd-fdcorrectfdanswers-False
T/F:fdGivingfdlegalfdadvicefdand/orfdpersonalfdopinionsfdtofdcallersfdisfdpartfdoffdafdtelecommunicator'sfdjob.fd-
fdcorrectfdanswers-False
T/F:fdAnfdaccuratefddescriptionfdoffdweaponsfdisfdcriticalfdinformationfdforfdresponsefdunits.fd-fdcorrectfdanswers-
True
T/F:fdRelyingfdonfdmemoryfdduringfdinformationfdgatheringfdisfdafdgoodfdwayfdtofdgetfdallfdthefddetails.fd-
fdcorrectfdanswers-False
T/F:fdGuidecardsfdprovidefdquestionsfdforfdtelecommunicatorsfdtofdusefdforfdobtainingfdpertinentfdinformation,f
danalyzingfdincidents,fdandfddeterminingfdresponsefdlevel.fd-fdcorrectfdanswers-True
Alwaysfdprefacefdholdsfdwith:fd-fdcorrectfdanswers-Afdbrieffdstatementfdexplainingfdthefdreasonfdforfdthefdhold.
Iffdafdtelecommunicatorfdcanfdonlyfdgetfdonefdpiecefdoffdinformationfdfromfdafdcaller,fdisfdshouldfdbe:fd-
fdcorrectfdanswers-Where
Persistentlyfdaskingfdforfdthefdsamefdinformationfdwithoutfdchangingfdthefdwordsfdspokenfdis:fd-
fdcorrectfdanswers-APCOfd-fdAfdtechniquefdusedfdwithfdhystericalfdcallers
USfd-fdAfdtechniquefdthatfdshouldfdneverfdbefdused
ThefdacronymfdCYMBALSfdisfddesignedfdtofdassistfdwhenfdtaking:fd-fdcorrectfdanswers-Vehiclefddescriptions
Thefd911fdlinefdshouldfdbefdansweredfdwithfdthefdgreeting:fd-fdcorrectfdanswers-
"911,fdwherefdisfdyourfdemergency?"
T/F:fdThefdALIfdisfdthefdcallingfdparty'sfdtelephonefdnumberfdandfdthefdANIfdisfdthefdcallingfdparty'sfdaddressfdandfdd
ispatchfdinformation.fd-fdcorrectfdanswers-False
