Exam (elaborations)
AHLEI HOSPITALITY MANAGER: LEADERSHIP CERTIFICATION
- Course
- Institution
AHLEI HOSPITALITY MANAGER: LEADERSHIP CERTIFICATION
[Show more]
Content preview
AHLEI HOSPITALITY MANAGER: LEADERSHIPCERTIFICATION
Does the workplace culture at each property in your organization need to be the same?
- Answers -No, it behooves an organization to allow the workplace culture to be different
at different properties.
What is a good way to reinforce your culture among new and existing employees? -
Answers -Make sure your actions convey that you value and respect all employees.
What is one of the most important steps in creating a positive workplace culture? -
Answers -Hiring employees who seem to be a good fit with your existing culture.
How does empowering employees strengthen culture? - Answers -When employees
have more decision-making authority, they take a greater sense of ownership and pride
in their work.
Which of these vision statements is based on the core value of superior customer
service? - Answers -To be recognized as a elegant hotel where extraordinary service
always exceeds customer expectations.
Value Statement - Answers -Focus on Families, Provide Value, Right Every Time. A set
of goals written in a handbook.
Mission Statement - Answers -We believe in quality and affordability. We commit to
providing our guests with an affordable experience without sacrificing service and
comfort.
Vision Statement - Answers -To become the leading budget-friendly hotel brand for
families.
What can you do to help employees feel invested in the company's culture? - Answers -
Explain how a strong culture makes the work environment more enjoyable and
contributes to the success of the company and its employees.
What is organizational culture? - Answers -Specific values and beliefs that are shared
throughout the organization.
How does storytelling help build culture? - Answers -Employees create bonds through
the stories they hear.
What is the best avenue managers can use to build team culture? - Answers -Team
Meetings
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now